Shlomi Lavi /
Dec 13, 2022
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Bottom Line: Which is Better - Parakeet or LiveVox Predictive Dialer?
LiveVox Predictive Dialer is more expensive to implement (TCO) than Parakeet, and LiveVox Predictive Dialer is rated higher (87/100) than Parakeet (84/100). Parakeet offers users more features (5) than LiveVox Predictive Dialer (3).
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Parakeet Communications Vs. LiveVox
Parakeet Communications: Get started with a phone system designed from the ground up for modern teams, running across all of your existing devices, and seamlessly integrated with your favorite apps.
LiveVox : LiveVox is the leading provider of cloud contact center solutions. LiveVox offers an integrated hosted predictive dialer, ACD, IVR, call recording and business analytics suite. The patented, fully burstable LiveVox platform utilizes carrier IP/MPLS networks and delivers multi-site deployment, routing and controls. LiveVox is headquartered in San Fr...
Who is more expensive? Parakeet or LiveVox Predictive Dialer?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Parakeet and LiveVox Predictive Dialer.
Parakeet price starts at $15 per user/month , On a scale between 1 to 10 Parakeet is rated 2, which is much lower than the average cost of Call Center software. LiveVox Predictive Dialer price starts at $2,500 per month , When comparing LiveVox Predictive Dialer to its competitors, the software is rated 6 - similar to the average Call Center software cost.
Bottom line: LiveVox Predictive Dialer is more expensive than Parakeet.
Which software includes more/better features?
We've compared Parakeet Vs. LiveVox Predictive Dialer based on some of the most important and required Call Center features.
Parakeet: ACD (Automatic Call Distribution), Blended Call Center, Inbound Call Center, Outbound Call Center, Call Center.
LiveVox Predictive Dialer: Data Import/Export, Basic Reports, Online Customer Support.
Target customer size
Parakeet's typical customers include: Small, medium and large size businesses, and LiveVox Predictive Dialer's target customer size include: Small, medium and large size businesses.