Shlomi Lavi /
Dec 26, 2022
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Bottom Line: Which is Better - Parakeet or nextiva app?
nextiva app is more expensive to implement (TCO) than Parakeet, and nextiva app is rated higher (99/100) than Parakeet (84/100). nextiva app offers users more features (16) than Parakeet (5).
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Parakeet Communications Vs. Nextiva
Parakeet Communications: Get started with a phone system designed from the ground up for modern teams, running across all of your existing devices, and seamlessly integrated with your favorite apps.
Nextiva : People are our most valuable asset and the key to our success. We seek people that lead by hard work, commitment, integrity, ambition, and who are driven to be the best.
Continuously strive to be the best. Be humble, because there is always someone better than us. Learn from others who have done it before us.
Who is more expensive? Parakeet or Nextiva Hosted Call Center?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Parakeet and Nextiva Hosted Call Center.
Parakeet price starts at $15 per user/month , On a scale between 1 to 10 Parakeet is rated 2, which is much lower than the average cost of Call Center software. Nextiva Hosted Call Center price starts at $11.95 per user/month , When comparing Nextiva Hosted Call Center to its competitors, the software is rated 2 - much lower than the average Call Center software cost.
Bottom line: Parakeet cost is around the same cost of Nextiva Hosted Call Center.
Which software includes more/better features?
We've compared Parakeet Vs. nextiva app based on some of the most important and required Call Center features.
Parakeet: ACD (Automatic Call Distribution), Blended Call Center, Inbound Call Center, Outbound Call Center, Call Center.
Nextiva Hosted Call Center: Call Center Management, Campaign Dashboard, Customer Database, Customer Service, Customer Support Tracking.
Target customer size
Parakeet's typical customers include: Small, medium and large size businesses, Nextiva is ideal for little firms and also large call facilities.