Shlomi Lavi /
Dec 13, 2022
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Bottom Line: Which is Better - Parakeet or Talkdesk?
Talkdesk is more expensive to implement (TCO) than Parakeet, and Talkdesk is rated higher (88/100) than Parakeet (84/100). Parakeet offers users more features (5) than Talkdesk (0).
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Parakeet Communications Vs. Talkdesk
Parakeet Communications: Get started with a phone system designed from the ground up for modern teams, running across all of your existing devices, and seamlessly integrated with your favorite apps.
Talkdesk: Talkdesk is the world's leading browser-based call center software. Our easy-to-use out-of-the-box call center software solution helps growing businesses improve customer satisfaction, while simultaneously reducing customer support costs.
Using Talkdesk, businesses can create an entire call center in the browser in 5 minutes. Unlike other outd...
Who is more expensive? Parakeet or Talkdesk?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Parakeet and Talkdesk.
Parakeet price starts at $15 per user/month , On a scale between 1 to 10 Parakeet is rated 2, which is much lower than the average cost of Call Center software. Talkdesk price starts at $75 per user/month , When comparing Talkdesk to its competitors, the software is rated 4 - lower than the average Call Center software cost.
Bottom line: Talkdesk is more expensive than Parakeet.
Which software includes more/better features?
We've compared Parakeet Vs. Talkdesk based on some of the most important and required Call Center features.
Parakeet: ACD (Automatic Call Distribution), Blended Call Center, Inbound Call Center, Outbound Call Center, Call Center.
Talkdesk: We are still working to collect the list of features for Talkdesk.
Target customer size
Parakeet's typical customers include: Small, medium and large size businesses, and Talkdesk's target customer size include: SMBs.