Parakeet Vs TouchStar Dialler

Shlomi LaviShlomi Lavi / Jul 16, 2020

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Bottom Line: Which is Better - Parakeet or TouchStar Dialler?

TouchStar Dialler is more expensive to implement (TCO) than Parakeet, TouchStar Dialler is rated higher (91/100) than Parakeet (84/100). Parakeet offers more features (5) to their users than TouchStar Dialler (0).

Looking for the right Call Center solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. In this article we compare between the 2 software products:

How Parakeet Communications compares with Daviker Group?

Parakeet Communications: Get started with a phone system designed from the ground up for modern teams, running across all of your existing devices, and seamlessly integrated with your favorite apps.

Daviker Group: Daviker specialise in delivering world class business solutions to Contact Centres in the UK and around the globe, and have years of proven results in increasing productivity, reducing costs and keeping Contact Centres compliant. Experts in this industry, we understand your business, be it an SME or bluechip organisation, and know that the solut...

Who's more expensive? Parakeet or TouchStar Dialler?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance & support and other related services. When calculating the TCO it's important to add all of these "hidden cost" as well. We prepared a TCO calculator for Parakeet and TouchStar Dialler.

Parakeet price starts at $15 per user/month , on a scale between 1 to 10 Parakeet is rated 2, which is much lower than the average cost of Call Center software. TouchStar Dialler accurate pricing info is available upon request (they don't share it publicly), however , on a scale between 1 to 10 Parakeet is rated 2, which is much lower than the average cost of Call Center software.

Bottom line: Parakeet cost is around the same cost of TouchStar Dialler.

Which software includes more/better features?

As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared Parakeet Vs. TouchStar Dialler based on some of the most important and required Call Center features. Parakeet: ACD (Automatic Call Distribution), Blended Call Center, Inbound Call Center, Outbound Call Center, Call Center. TouchStar Dialler: We are still working to collect the list of features for TouchStar Dialler.

Target customer size

Parakeet's typical customers include: Small, medium and large size businesses, and TouchStar Dialler's target customer size include: SMBs.

Parakeet

ITQlick rating
(2.8/5)

starts at $15 per user/month

Parakeet is an award-winning cloud-based Call Center software, it is designed to support small, medium and large size call centers. Parakeet received a rating of 2.5 from ITQlick team. The software cost is cons...

Categories: Automatic Call Distribution (ACD), Call Monitoring, Call Recording, Conference Calling.

TouchStar Dialler

ITQlick rating
(4.4/5)

TouchStar Dialer is a predictive dialer software that provides detailed management information which will allow contact center staff to easily assess data that is performing in real time. TouchStar Dialer has i...

Categories: Performance Management, Auto Dialer / Predictive Dialer, Call Recording, IVR, Call Center.

Compare specifications

Parakeet Specifications

ITQlick Score: 84/100
ITQlick Rating: (2.8/5)
Pricing: 2/10 - low cost
Category: Call Center -> Parakeet
Company: Parakeet Communications
Pricing: starts at $15 per user/month
Typical customers: Small, medium and large size businesses
Platforms: Desktop, Mobile, Cloud
Links: Parakeet review, Parakeet pricing, Parakeet alternatives

Compare features

Parakeet: 5 Features

ACD (Automatic Call Distribution)
Blended Call Center
Inbound Call Center
Outbound Call Center
Call Center

TouchStar Dialler: 0 Features

We are working to collect the information
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Parakeet
ITQlick rating
2.8/5
Score
84/100
Pricing
2/10
License pricing
$15 per user/month
Functionality
13
Compare
TouchStar
ITQlick rating
4.4/5
Score
91/100
Pricing
3.4/10
License pricing
Pricing not available
Functionality
6
Nextiva
ITQlick rating
4.5/5
Score
99/100
Pricing
3.6/10
License pricing
$18.95 per user/month
Functionality
20
8x8
ITQlick rating
3.9/5
Score
93/100
Pricing
2.2/10
License pricing
$0.04 per minute
Functionality
43
Review
CenterWare
ITQlick rating
4.6/5
Score
91/100
Pricing
5.6/10
License pricing
Pricing not available
Functionality
9
Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.