Shlomi Lavi /
Dec 13, 2022
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Bottom Line: Which is Better - Parakeet or Five9?
Five9 is more expensive to implement (TCO) than Parakeet, and Five9 is rated higher (87/100) than Parakeet (84/100). Parakeet offers users more features (5) than Five9 (0).
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Parakeet Communications Vs. Coordinated Systems
Parakeet Communications: Get started with a phone system designed from the ground up for modern teams, running across all of your existing devices, and seamlessly integrated with your favorite apps.
Coordinated Systems: CSI is the provider of Virtual Observer, a call recording and workforce optimization solution for contact centers. Virtual Observer's robust features include a web-based user interface, Call Recording, Integrated Screen Capture, Call evaluation and scoring, Dashboard Analytics, Call Insight Speech Analytics, Agent Portal for E-learning and agent d...
Who is more expensive? Parakeet or Virtual Observer?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Parakeet and Virtual Observer.
Parakeet price starts at $15 per user/month , On a scale between 1 to 10 Parakeet is rated 2, which is much lower than the average cost of Call Center software. Virtual Observer price starts at $20,000 per license , When comparing Virtual Observer to its competitors, the software is rated 4 - lower than the average Call Center software cost.
Bottom line: Virtual Observer is more expensive than Parakeet.
Which software includes more/better features?
We've compared Parakeet Vs. Five9 based on some of the most important and required Call Center features.
Parakeet: ACD (Automatic Call Distribution), Blended Call Center, Inbound Call Center, Outbound Call Center, Call Center.
Virtual Observer: We are still working to collect the list of features for Virtual Observer.
Target customer size
Parakeet's typical customers include: Small, medium and large size businesses, and Virtual Observer's target customer size include: SMBs.