Shlomi Lavi /
May 31, 2022
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Bottom Line: Which is Better - Parature Helpdesk or Freshdesk?
Parature Helpdesk is more expensive to implement (TCO) than Freshdesk, and Freshdesk is rated higher (94/100) than Parature Helpdesk (80/100). Freshdesk offers users more features (10) than Parature Helpdesk (7). There is a clear winner in this case and it is Freshdesk!
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Parature Vs. FRESHDESK INC.
Parature: Parature enables organizations to better serve, support, engage with and retain their customers via the Web. Industry-leading, on-demand Parature Customer Service™ software provides customer service organizations with a comprehensive, multi-channel way to meet the growing expectations of their customers. With more than 10 years experience, Parature...
FRESHDESK INC.: Freshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one.
Who is more expensive? Parature Helpdesk or Freshdesk?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Parature Helpdesk and Freshdesk.
Parature Helpdesk price starts at $750 per user/month , On a scale between 1 to 10 Parature Helpdesk is rated 4, which is lower than the average cost of Help Desk software. Freshdesk price starts at $15 per agent/month , When comparing Freshdesk to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.
Bottom line: Parature Helpdesk is more expensive than Freshdesk.
Which software includes more/better features?
We've compared Parature Helpdesk Vs. Freshdesk based on some of the most important and required Help Desk features.
Parature Helpdesk: Knowledge Base/FAQ, LDAP/Active Directory Synchronization, Mobile Integration, Multi-Site Support, Reporting, Scheduling, Self Service Portal.
Freshdesk: Billing and Invoicing, Customer Survey, Email Integration, Knowledge Base/FAQ, LDAP/Active Directory Synchronization.
Target customer size
Parature Helpdesk's typical customers include: Small, medium and large size businesses, Freshdesk works great for small to medium enterprises that think they need to rely on a cloud-based solution for their customer support.