Shlomi Lavi /
Jul 24, 2022
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Bottom Line: Which is Better - Parrot Cloud Call Center or 8x8 Contact Center?
Parrot Cloud Call Center is more expensive to implement (TCO) than 8x8 Contact Center, and 8x8 Contact Center is rated higher (93/100) than Parrot Cloud Call Center (82/100). 8x8 Contact Center offers users more features (14) than Parrot Cloud Call Center (5). There is a clear winner in this case and it is 8x8 Contact Center!
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Electronic Voice Services Vs. 8x8, INC
Electronic Voice Services: Electronic Voice Services, Inc. (EVS7) was started in January 1993 in Dallas, Texas. Our corporate sales office is located in Addison, Texas (a suburb of Dallas), plus we have an office in Massachusetts.
From the beginning our focus was on computer software and hardware to assist and automate the making and receiving of telephone calls. We started...
8x8, INC: 8x8 delivers cloud-based business communications solutions that are affordable, easy to use, and incredibly advanced. We help small and medium businesses serve their customers better, work smarter and conduct business anywhere, anytime. From hosted VoIP business phone service to hosted contact centers to unified communications, our services are pro...
Who is more expensive? Parrot Cloud Call Center or 8x8 Contact Center?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Parrot Cloud Call Center and 8x8 Contact Center.
Parrot Cloud Call Center price starts at $59 per month , On a scale between 1 to 10 Parrot Cloud Call Center is rated 6, which is similar to the average cost of Call Center software. 8x8 Contact Center price starts at $15 per user/month , When comparing 8x8 Contact Center to its competitors, the software is rated 2 - much lower than the average Call Center software cost.
Bottom line: Parrot Cloud Call Center is more expensive than 8x8 Contact Center.
Which software includes more/better features?
We've compared Parrot Cloud Call Center Vs. 8x8 Contact Center based on some of the most important and required Call Center features.
Parrot Cloud Call Center: Chat, Inbound Call Center, IVR (Interactive Voice Response), Outbound Call Center, Call Center.
8x8 Contact Center: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Call Conferencing, Call Queue Management, Call Recording.
Target customer size
Parrot Cloud Call Center's typical customers include: Small, medium and large size businesses, 8x8 Virtual Contact Center is best for large enterprises, mid size businesses, and small businesses.