Compare Pega CRM and Close - Aug 2022

Shlomi Lavi

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Bottom Line: Which is Better - Pega CRM or Close?

Pega CRM is more expensive to implement (TCO) than Close, and Close is rated higher (81/100) than Pega CRM (68/100). Close offers users more features (9) than Pega CRM (3). There is a clear winner in this case and it is Close!

Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Pegasystems Vs. Elastic Inc

Pegasystems: Pegasystems Inc. is a provider of Business Process Management solutions, CRM and a Business rules Platform based in Cambridge, Massachusetts. Pegasystems software revolutionizes how leading organizations optimize the customer experience and automate operations.

Elastic Inc: Over 2 years ago we started a "Sales As A Service" business called ElasticSales. The vision for Elastic was to build a massive sales infrastructure and empower startups and companies around the world to tap into that infrastructure in order to scale their sales efforts.

Who is more expensive? Pega CRM or Close?

The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Pega CRM and Close.

Pega CRM price starts at $90 per feature , On a scale between 1 to 10 Pega CRM is rated 10, which is much higher than the average cost of CRM software. Close price starts at $29 per user/month , When comparing Close to its competitors, the software is rated 2 - much lower than the average CRM software cost.

Bottom line: Pega CRM is more expensive than Close.

Which software includes more/better features?

We've compared Pega CRM Vs. Close based on some of the most important and required CRM features.

Pega CRM: Data Import/Export, Basic Reports, Online Customer Support.

Close: API, Email integration, Lead Management, Marketing, Sales orders.

Target customer size

Pega CRM is perfect for midsize companies and large industries that are looking for a CRM solution. This web-based Close.