PeopleSoft CRM is a cloud-based customer relationship management solution designed for midsize and large enterprises. Designed by Oracle, PeopleSoft helps the users across a variety of industry verticals manage...
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PeopleSoft CRM is more expensive to implement (TCO) than Zendesk, and Zendesk is rated higher (92/100) than PeopleSoft CRM (81/100). Zendesk offers users more features (23) than PeopleSoft CRM (0). There is a clear winner in this case and it is Zendesk!
Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Oracle Corporation: Oracle Corporation is a computer technology corporation that specializes in developing and marketing computer hardware systems and enterprise software products – particularly database management systems. Employing approximately 113,644 people worldwide as of 30 June 2012,it has enlarged its share of the software market through organic growth and th...
Zendesk: Zendesk is founded in Copenhagen, Denmark. Zendesk is the leading cloud-based customer service software solution. More than 20,000 companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.
The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for PeopleSoft CRM and Zendesk.
PeopleSoft CRM accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 PeopleSoft CRM is rated 8, which is higher than the average cost of CRM software. Zendesk price starts at $49 per agent/month , When comparing Zendesk to its competitors, the software is rated 2 - much lower than the average CRM software cost.
Bottom line: PeopleSoft CRM is more expensive than Zendesk.
We've compared PeopleSoft CRM Vs. Zendesk based on some of the most important and required CRM features.
PeopleSoft CRM: We are still working to collect the list of features for PeopleSoft CRM.
Zendesk: Customer Survey, Email Integration, Knowledge Base/FAQ, Multi-Site Support, Rules/Workflows.
PeopleSoft CRM's typical customers include: Small, medium and large size businesses, Zendesk is the tool for any company, big or small, that has to deal with a certain number of customers on daily basis and needs an evolving platform to facilitate this process.
PeopleSoft CRM is a cloud-based customer relationship management solution designed for midsize and large enterprises. Designed by Oracle, PeopleSoft helps the users across a variety of industry verticals manage...
Compare PricingITQlick Score: | 81/100 |
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ITQlick Rating: |
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Pricing: | 8/10 - high cost |
Category: | CRM -> PeopleSoft CRM review |
Company: | Oracle Corporation |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop |
Links: | PeopleSoft CRM review, PeopleSoft CRM pricing, PeopleSoft CRM alternatives |
ITQlick Score: | 92/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Help Desk -> Zendesk review |
Company: | Zendesk |
Pricing: | starts at $49 per agent/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Mobile, Cloud |
Links: | Zendesk review, Zendesk pricing, Zendesk alternatives |
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.