Shlomi Lavi /
Mar 07, 2023
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Bottom Line: Which is Better - PhaseWare Tracker or Pipedrive?
PhaseWare Tracker is more expensive to implement (TCO) than Pipedrive, and Pipedrive is rated higher (99/100) than PhaseWare Tracker (78/100). PhaseWare Tracker offers users more features (22) than Pipedrive (4).
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
PhaseWare Inc. Vs. Pipedrive
PhaseWare Inc.: PhaseWare is a leading provider of customer service and support software applications optimized for the small and medium business (SMB) to deliver robust and financially viable solutions. There is a major distinction between installing software and implementing a solution. PhaseWare enables companies to better manage their business processes, reduc...
Pipedrive: Pipedrive's roots are in direct sales. As sales managers and trainers, two of the co-founders experienced an increasing amount of pain with CRM software. There simply was no good solution for managing the company's sales pipeline.
So in 2010 they teamed up with talented developers to create Pipedrive, a simple and yet powerful tool for managin...
Who is more expensive? PhaseWare Tracker or Pipedrive?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for PhaseWare Tracker and Pipedrive.
PhaseWare Tracker price starts at $49 per user/month , On a scale between 1 to 10 PhaseWare Tracker is rated 4, which is lower than the average cost of Help Desk software. Pipedrive price starts at $9.90 per user/month , When comparing Pipedrive to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.
Bottom line: PhaseWare Tracker is more expensive than Pipedrive.
Which software includes more/better features?
We've compared PhaseWare Tracker Vs. Pipedrive based on some of the most important and required Help Desk features.
PhaseWare Tracker: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Asset Management, Billing and Invoicing, Contract Management, Customer Survey, Email Integration, Incident / Request Management, Knowledge Base/FAQ, Rules/Workflows.
Pipedrive: Customer Service, Marketing Automation, Sales Automation, Collaboration Center .
Target customer size
PhaseWare Tracker is a solution designed for the SME market and is meant to be cross-industry, as well as available in both an on-site and cloud based deployment. Pipedrive is finest for freelancers, mid-size organizations, not for earnings organizations and also local business.