Compare Phonebooth and Nuance IVR - Aug 2022

Shlomi Lavi

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Bottom Line: Which is Better - Phonebooth or Nuance IVR?

Nuance IVR is more expensive to implement (TCO) than Phonebooth, and Nuance IVR is rated higher (92/100) than Phonebooth (87/100). Both tools offer the same amount of features.

Looking for the right VoIP solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Bandwidth.com Vs. Nuance

Bandwidth.com: Bandwidth is a communications technology company that’s transforming the way people communicate and challenging the standards of old telecom. Together with our customers, we’re unlocking remarkable value from IP networks, questioning the status quo, and helping people interact with technology and one another, oftentimes in ways they never dreamed p...

Nuance: At Nuance, we’re the people who make voice work. We design and deliver intuitive technologies that help people live and work more intelligently. We provide the tools to inform, to connect, and to empower people to be more productive and creative. We give people more than just control over their communications. We give them command of their lives. ...

Who is more expensive? Phonebooth or Nuance IVR?

The real total cost of ownership (TCO) of VoIP software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Phonebooth and Nuance IVR.

Phonebooth price starts at $20 per user/month , On a scale between 1 to 10 Phonebooth is rated 2, which is much lower than the average cost of VoIP software. Nuance IVR accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Phonebooth is rated 2, which is much lower than the average cost of VoIP software.

Bottom line: Nuance IVR is more expensive than Phonebooth.

Which software includes more/better features?

We've compared Phonebooth Vs. Nuance IVR based on some of the most important and required VoIP features.

Phonebooth: Call Conferencing, Call Center, VoIP.

Nuance IVR: Data Import/Export, Basic Reports, Online Customer Support.

Target customer size

Customers of the software chiefly include small and medium businesses. The software has mainly been designed for small and medium businesses with no restriction of industrial background.