Shlomi Lavi /
Jan 26, 2023
We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
Bottom Line: Which is Better - PhoneBurner or 8x8 Contact Center?
PhoneBurner is more expensive to implement (TCO) than 8x8 Contact Center, and 8x8 Contact Center is rated higher (93/100) than PhoneBurner (80/100). 8x8 Contact Center offers users more features (14) than PhoneBurner (5). There is a clear winner in this case and it is 8x8 Contact Center!
Looking for the right Auto Dialer / Predictive Dialer solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
PhoneBurner Vs. 8x8, INC
PhoneBurner: Based in Ladera Ranch CA, our team of software engineers, programmers, and sales pros were united in a single mission – help people using the phone as a relationship-building and selling tool, to do it better.
PhoneBurner is a technology company in practice. It’s a people business at heart. That means our dialer doesn’t call numbers at will, frust...
8x8, INC: 8x8 delivers cloud-based business communications solutions that are affordable, easy to use, and incredibly advanced. We help small and medium businesses serve their customers better, work smarter and conduct business anywhere, anytime. From hosted VoIP business phone service to hosted contact centers to unified communications, our services are pro...
Who is more expensive? PhoneBurner or 8x8 Contact Center?
The real total cost of ownership (TCO) of Auto Dialer / Predictive Dialer software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for PhoneBurner and 8x8 Contact Center.
PhoneBurner price starts at $127 per user/month , On a scale between 1 to 10 PhoneBurner is rated 8, which is higher than the average cost of Auto Dialer / Predictive Dialer software. 8x8 Contact Center price starts at $15 per user/month , When comparing 8x8 Contact Center to its competitors, the software is rated 2 - much lower than the average Auto Dialer / Predictive Dialer software cost.
Bottom line: PhoneBurner is more expensive than 8x8 Contact Center.
Which software includes more/better features?
We've compared PhoneBurner Vs. 8x8 Contact Center based on some of the most important and required Auto Dialer / Predictive Dialer features.
PhoneBurner: Call Conferencing, Call Recording, Inbound Call Center, Outbound Call Center, Call Center.
8x8 Contact Center: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Call Conferencing, Call Queue Management, Call Recording.
Target customer size
PhoneBurner's typical customers include: Small, medium and large size businesses, 8x8 Virtual Contact Center is best for large enterprises, mid size businesses, and small businesses.