Compare PhoneBurner and 8x8 Contact Center - Jan 2023

Shlomi LaviShlomi Lavi / Jan 26, 2023

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Bottom Line: Which is Better - PhoneBurner or 8x8 Contact Center?

PhoneBurner is more expensive to implement (TCO) than 8x8 Contact Center, and 8x8 Contact Center is rated higher (93/100) than PhoneBurner (80/100). 8x8 Contact Center offers users more features (14) than PhoneBurner (5). There is a clear winner in this case and it is 8x8 Contact Center!

Looking for the right Auto Dialer / Predictive Dialer solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

PhoneBurner Vs. 8x8, INC

PhoneBurner: Based in Ladera Ranch CA, our team of software engineers, programmers, and sales pros were united in a single mission – help people using the phone as a relationship-building and selling tool, to do it better. PhoneBurner is a technology company in practice. It’s a people business at heart. That means our dialer doesn’t call numbers at will, frust...

8x8, INC: 8x8 delivers cloud-based business communications solutions that are affordable, easy to use, and incredibly advanced. We help small and medium businesses serve their customers better, work smarter and conduct business anywhere, anytime. From hosted VoIP business phone service to hosted contact centers to unified communications, our services are pro...

Who is more expensive? PhoneBurner or 8x8 Contact Center?

The real total cost of ownership (TCO) of Auto Dialer / Predictive Dialer software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for PhoneBurner and 8x8 Contact Center.

PhoneBurner price starts at $127 per user/month , On a scale between 1 to 10 PhoneBurner is rated 8, which is higher than the average cost of Auto Dialer / Predictive Dialer software. 8x8 Contact Center price starts at $15 per user/month , When comparing 8x8 Contact Center to its competitors, the software is rated 2 - much lower than the average Auto Dialer / Predictive Dialer software cost.

Bottom line: PhoneBurner is more expensive than 8x8 Contact Center.

Which software includes more/better features?

We've compared PhoneBurner Vs. 8x8 Contact Center based on some of the most important and required Auto Dialer / Predictive Dialer features.

PhoneBurner: Call Conferencing, Call Recording, Inbound Call Center, Outbound Call Center, Call Center.

8x8 Contact Center: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Call Conferencing, Call Queue Management, Call Recording.

Target customer size

PhoneBurner's typical customers include: Small, medium and large size businesses, 8x8 Virtual Contact Center is best for large enterprises, mid size businesses, and small businesses.



PhoneBurner

ITQlick rating
(4.8/5)

starts at $127 per user/month

PhoneBurner is cloud-based outbound call center software that enables its users to log in to their PCs from anywhere and perform dial sessions from any phone. It offers a delay-free dialer that ensures that use...

Categories: Automatic Call Distribution (ACD), Call Monitoring, Call Recording, Conference Calling.

8x8 Contact Center

ITQlick rating
(3.9/5)

starts at $15 per user/month

8x8 Virtual Contact Center is a cloud-based call center solution that delivers greater productivity and flexible call center management. It works with 8x8 Virtual Office VoIP phone service to give users an easy...

Categories: Automatic Call Distribution (ACD), Call Monitoring, Call Recording, Conference Calling, CRM.

Compare specifications

Compare features

PhoneBurner: 5 Features

Call Conferencing
Call Recording
Inbound Call Center
Outbound Call Center
Call Center

8x8 Contact Center: 14 Features

ACD (Automatic Call Distribution)
ANI (Automatic Number Identification)
Call Conferencing
Call Queue Management
Call Recording
CRM with Call Center
CTI (Computer Telephony Integration)
DTMF (Dial Tone Multi-Frequency)
IVR (Interactive Voice Response)
Real Time Reporting
Virtual Call Center Support
Call Recording
Virtual Call Center Support
VoIP
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
PhoneBurner
ITQlick rating
4.8/5
Score
80/100
Pricing
9.4/10
License pricing
$127 per user/month
Functionality
12
Compare
8x8 Cont...
ITQlick rating
3.9/5
Score
93/100
Pricing
2.2/10
License pricing
$15 per user/month
Functionality
43
Winleads
ITQlick rating
3.2/5
Score
91/100
Pricing
5.2/10
License pricing
$495 per license
Functionality
6
FrontSpin
ITQlick rating
4.5/5
Score
83/100
Pricing
4/10
License pricing
Has a free version
Functionality
14
DialerAI
ITQlick rating
3/5
Score
82/100
Pricing
10/10
License pricing
$199 per month
Functionality
20

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.