Shlomi Lavi /
Jan 26, 2023
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Bottom Line: Which is Better - PhoneBurner or Five9?
PhoneBurner is more expensive to implement (TCO) than Five9, and Five9 is rated higher (88/100) than PhoneBurner (80/100). Five9 offers users more features (15) than PhoneBurner (5). There is a clear winner in this case and it is Five9!
Looking for the right Auto Dialer / Predictive Dialer solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
PhoneBurner Vs. Five9
PhoneBurner: Based in Ladera Ranch CA, our team of software engineers, programmers, and sales pros were united in a single mission – help people using the phone as a relationship-building and selling tool, to do it better.
PhoneBurner is a technology company in practice. It’s a people business at heart. That means our dialer doesn’t call numbers at will, frust...
Five9: Five9 offers an IVR with Speech Recognition that delivers robust speech application technology with the same easy-to-use graphical user interface for development that is provided in the Inbound Call Center. To optimize your staffing costs and improve agent productivity, Five9 provides an integrated Workforce Management solution.
Who is more expensive? PhoneBurner or Five9 Virtual Call Center?
The real total cost of ownership (TCO) of Auto Dialer / Predictive Dialer software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for PhoneBurner and Five9 Virtual Call Center.
PhoneBurner price starts at $127 per user/month , On a scale between 1 to 10 PhoneBurner is rated 8, which is higher than the average cost of Auto Dialer / Predictive Dialer software. Five9 Virtual Call Center price starts at $149 per month , When comparing Five9 Virtual Call Center to its competitors, the software is rated 6 - similar to the average Auto Dialer / Predictive Dialer software cost.
Bottom line: PhoneBurner is more expensive than Five9 Virtual Call Center.
Which software includes more/better features?
We've compared PhoneBurner Vs. Five9 based on some of the most important and required Auto Dialer / Predictive Dialer features.
PhoneBurner: Call Conferencing, Call Recording, Inbound Call Center, Outbound Call Center, Call Center.
Five9 Virtual Call Center: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Auto Dialer, Blended Call Center, Call Conferencing.
Target customer size
PhoneBurner's typical customers include: Small, medium and large size businesses, Five9 is ideal for small to large businesses that handle customer service (particularly outsourcers or BPOs), sales and marketing, finance and collections.