Compare Pipeline Pilot and CSDP Service Relationship - Jul 2022

Shlomi Lavi

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Bottom Line: Which is Better - Pipeline Pilot or CSDP Service Relationship?

Pipeline Pilot is more expensive to implement (TCO) than CSDP Service Relationship, and Pipeline Pilot is rated higher (87/100) than CSDP Service Relationship (82/100). CSDP Service Relationship offers users more features (17) than Pipeline Pilot (3).

Looking for the right Customer Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Accelrys Vs. CSDP

Accelrys: Accelrys (NASDAQ:ACCL), a leading provider of scientific innovation lifecycle management software, supports industries and organizations that rely on scientific innovation to differentiate themselves.

CSDP : CSDP’s history is a story of innovation, pioneering new technologies for business process management and, above all, a commitment to service management solutions. With roots back to 1970, Customer Service Delivery Platform Corporation (CSDP) began as a service company, providing customized programming and software maintenance. We bring to the ta...

Who is more expensive? Pipeline Pilot or CSDP Service Relationship?

The real total cost of ownership (TCO) of Customer Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Pipeline Pilot and CSDP Service Relationship.

Pipeline Pilot accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Pipeline Pilot is rated 4, which is lower than the average cost of Customer Service software. CSDP Service Relationship accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Pipeline Pilot is rated 4, which is lower than the average cost of Customer Service software.

Bottom line: Pipeline Pilot cost is around the same cost of CSDP Service Relationship.

Which software includes more/better features?

We've compared Pipeline Pilot Vs. CSDP Service Relationship based on some of the most important and required Customer Service features.

Pipeline Pilot: Data Import/Export, Basic Reports, Online Customer Support.

CSDP Service Relationship: Billing/Invoicing, Call Center Management, Contract Management, Customer Database, Customer Self Service Portal.

Target customer size

Pipeline Pilot's typical customers include: Small business, Medium business, Private use, CSDP is designed to support any company that provides post sales support and services to customers.