Compare Pipeline Pilot and Customer Interaction Center - Jun 2022

Shlomi Lavi

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Bottom Line: Which is Better - Pipeline Pilot or Customer Interaction Center?

Customer Interaction Center is more expensive to implement (TCO) than Pipeline Pilot, and Pipeline Pilot is rated higher (87/100) than Customer Interaction Center (62/100). Both tools offer the same amount of features.

Looking for the right Customer Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

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Who is more expensive? Pipeline Pilot or Customer Interaction Center?

The real total cost of ownership (TCO) of Customer Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Pipeline Pilot and Customer Interaction Center.

Pipeline Pilot accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Pipeline Pilot is rated 4, which is lower than the average cost of Customer Service software. Customer Interaction Center accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Pipeline Pilot is rated 4, which is lower than the average cost of Customer Service software.

Bottom line: Customer Interaction Center is more expensive than Pipeline Pilot.

Which software includes more/better features?

We've compared Pipeline Pilot Vs. Customer Interaction Center based on some of the most important and required Customer Service features.

Pipeline Pilot: Data Import/Export, Basic Reports, Online Customer Support.

Customer Interaction Center: Data Import/Export, Basic Reports, Online Customer Support.

Target customer size

Pipeline Pilot's typical customers include: Small business, Medium business, Private use, and Customer Interaction Center's target customer size include: Start up, Small business, Medium business, Large business.