Pipeline Pilot Vs Kayako Fusion

Shlomi LaviShlomi Lavi / Aug 31, 2021

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Bottom Line: Which is Better - Pipeline Pilot or Kayako Fusion?

Pipeline Pilot is more expensive to implement (TCO) than Kayako Fusion, Pipeline Pilot is rated higher (87/100) than Kayako Fusion (80/100). Kayako Fusion offers more features (6) to their users than Pipeline Pilot (3).

Looking for the right Customer Service solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. In this article we compare between the 2 software products:

How Accelrys compares with Kayako ?

Accelrys: Accelrys (NASDAQ:ACCL), a leading provider of scientific innovation lifecycle management software, supports industries and organizations that rely on scientific innovation to differentiate themselves.

Kayako : Established in 2001, Kayako builds the world's leading helpdesk and customer engagement solutions which help organizations deliver better customer support. We are passionate about the customer support and experts in creating elegant and powerful web applications to do the job and grow relationships.

Who's more expensive? Pipeline Pilot or Kayako Fusion?

The real total cost of ownership (TCO) of Customer Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance & support and other related services. When calculating the TCO it's important to add all of these "hidden cost" as well. We prepared a TCO calculator for Pipeline Pilot and Kayako Fusion.

Pipeline Pilot price Starting from $49 per month , on a scale between 1 to 10 Pipeline Pilot is rated 4, which is lower than the average cost of Customer Service software. Kayako Fusion price starts at $15 per user/month , when comparing Kayako Fusion to their competitors, the software is rated 2 - much lower than the average Customer Service software cost.

Bottom line: Pipeline Pilot is more expensive than Kayako Fusion.

Which software includes more/better features?

As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared Pipeline Pilot Vs. Kayako Fusion based on some of the most important and required Customer Service features. Pipeline Pilot: Data Import/Export, Basic Reports, Online Customer Support. Kayako Fusion: Data Import/Export, Data Import/Export, Basic Reports, Basic Reports, Online Customer Support.

Target customer size

Pipeline Pilot's typical customers include: Small business, Medium business, Private use, Customers of the software include small and medium businesses as well as large enterprises.

Pipeline Pilot

ITQlick rating
(4.3/5)

Starting from $49 per month

Pipeline Pilot is a cloud-based data analytics and simulation software that is specifically designed for scientists and scientific research. The software is used to automate the processes of analyzing and repor...

Categories: Chemical.

Kayako Fusion

ITQlick rating
(3.3/5)

starts at $15 per user/month

Kayako Fusion is a help desk management solution for businesses of all sizes. Its capabilities include request tracking, ticketing management, customization, and others. The software was designed and la...

Categories: Complaint Management, Help Desk, Lead Generation, Mac CRM, Online CRM.

Compare specifications

Compare features

Pipeline Pilot: 3 Features

Data Import/Export
Basic Reports
Online Customer Support

Kayako Fusion: 6 Features

Data Import/Export
Data Import/Export
Basic Reports
Basic Reports
Online Customer Support
Online Customer Support
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Pipeline
ITQlick rating
4.3/5
Score
87/100
Pricing
5.6/10
License pricing
Pricing not available
Functionality
4
Compare
Kayako
ITQlick rating
3.3/5
Score
80/100
Pricing
3.2/10
License pricing
$15 per user/month
Functionality
26
Review
Customer
ITQlick rating
4.8/5
Score
97/100
Pricing
5.8/10
License pricing
$29 per month
Functionality
9
Zoho
ITQlick rating
5/5
Score
94/100
Pricing
3.6/10
License pricing
$12 per user/month
Functionality
43
Review
Cisco
ITQlick rating
3.1/5
Score
85/100
Pricing
6.6/10
License pricing
$24 per user/month
Functionality
6
Review
Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.