Compare Pipeline Pilot and Nimsoft Service Desk - Nov 2022

Shlomi LaviShlomi Lavi / Nov 02, 2022

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Bottom Line: Which is Better - Pipeline Pilot or Nimsoft Service Desk?

Pipeline Pilot is more expensive to implement (TCO) than Nimsoft Service Desk, and Pipeline Pilot is rated higher (87/100) than Nimsoft Service Desk (74/100). Both tools offer the same amount of features.

Looking for the right Customer Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

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Who is more expensive? Pipeline Pilot or Nimsoft Service Desk?

The real total cost of ownership (TCO) of Customer Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Pipeline Pilot and Nimsoft Service Desk.

Pipeline Pilot accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Pipeline Pilot is rated 4, which is lower than the average cost of Customer Service software. Nimsoft Service Desk accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Pipeline Pilot is rated 4, which is lower than the average cost of Customer Service software.

Bottom line: Pipeline Pilot cost is around the same cost of Nimsoft Service Desk.

Which software includes more/better features?

We've compared Pipeline Pilot Vs. Nimsoft Service Desk based on some of the most important and required Customer Service features.

Pipeline Pilot: Data Import/Export, Basic Reports, Online Customer Support.

Nimsoft Service Desk: Data Import/Export, Basic Reports, Online Customer Support.

Target customer size

Pipeline Pilot's typical customers include: Small business, Medium business, Private use, and Nimsoft Service Desk's target customer size include: Start up, Small business, Medium business, Large business.



Pipeline Pilot

ITQlick rating
(4.3/5)

Pipeline Pilot is a cloud-based data analytics and simulation software that is specifically designed for scientists and scientific research. The software is used to automate the processes of analyzing and repor...

Categories: Chemical.

Nimsoft Service Desk

ITQlick rating
(3.9/5)

Nimsoft Service Desk is a growing cloud-based Customer Service software, it is designed to support small, medium and large size business. Nimsoft Service Desk received a rating of 3.9 from ITQlick team. The sof...

Categories: Customer Service.

Compare specifications

Compare features

Pipeline Pilot: 3 Features

Data Import/Export
Basic Reports
Online Customer Support

Nimsoft Service Desk: 3 Features

Data Import/Export
Basic Reports
Online Customer Support
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Pipeline...
ITQlick rating
4.3/5
Score
87/100
Pricing
5.6/10
License pricing
Pricing not available
Functionality
4
Compare
Nimsoft ...
ITQlick rating
3.9/5
Score
74/100
Pricing
5/10
License pricing
Pricing not available
Functionality
4
Customer...
ITQlick rating
4.8/5
Score
97/100
Pricing
5.8/10
License pricing
$29 per month
Functionality
9
Zoho Sup...
ITQlick rating
5/5
Score
94/100
Pricing
3.6/10
License pricing
$12 per user/month
Functionality
43
Cisco We...
ITQlick rating
3.1/5
Score
85/100
Pricing
6.6/10
License pricing
$13.50 per user/month
Functionality
6

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.