Poka is a performance support software that assists manufacturers by providing necessary information to workers and shares knowledge by connecting multiple workers.
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Poka is more expensive to implement (TCO) than Freshdesk, and Freshdesk is rated higher (94/100) than Poka (82/100). Freshdesk offers users more features (10) than Poka (4). There is a clear winner in this case and it is Freshdesk!
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Poka: Digital work instructions, micro-lessons and troubleshooting tips accessed in seconds by workers.
FRESHDESK INC.: Freshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one.
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Poka and Freshdesk.
Poka accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Poka is rated 6, which is similar to the average cost of Help Desk software. Freshdesk price starts at $15 per agent/month , When comparing Freshdesk to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.
Bottom line: Poka is more expensive than Freshdesk.
We've compared Poka Vs. Freshdesk based on some of the most important and required Help Desk features.
Poka: Manufacturing, Help Desk, Quality management, Knowledge Management.
Freshdesk: Billing and Invoicing, Customer Survey, Email Integration, Knowledge Base/FAQ, LDAP/Active Directory Synchronization.
Poka's typical customers include: Medium and large size businesses, Freshdesk works great for small to medium enterprises that think they need to rely on a cloud-based solution for their customer support.
Poka is a performance support software that assists manufacturers by providing necessary information to workers and shares knowledge by connecting multiple workers.
Compare PricingITQlick Score: | 82/100 |
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ITQlick Rating: |
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Pricing: | 6/10 - average cost |
Category: | Help Desk -> Poka review |
Company: | Poka |
Typical customers: | Medium and large size businesses |
Platforms: | Desktop, Mobile, Cloud |
Links: | Poka review, Poka pricing, Poka alternatives |
ITQlick Score: | 94/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Help Desk -> Freshdesk review |
Company: | FRESHDESK INC. |
Pricing: | starts at $15 per agent/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Mobile, Cloud |
Links: | Freshdesk review, Freshdesk pricing, Freshdesk alternatives |
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.