Compare PractiTest and ServiceDesk Plus Standard Edit - Jul 2022

Shlomi Lavi

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Bottom Line: Which is Better - PractiTest or ServiceDesk Plus Standard Edit?

PractiTest is more expensive to implement (TCO) than ServiceDesk Plus Standard Edit, and PractiTest is rated higher (82/100) than ServiceDesk Plus Standard Edit (76/100). ServiceDesk Plus Standard Edit offers users more features (6) than PractiTest (3).

Looking for the right Quality Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

PractiTest Vs. ManageEngine

PractiTest : H.S. PractiTest is a privately-held company, founded with the clear vision to bring an Innovative QA and R&D management platform that is easy and affordable. All the while, very powerful, flexible, scalable and methodological. PractiTest offers an end-to-end solution. Our company is profitable and growing fast.

ManageEngine: ManageEngine is the enterprise IT management software division of Zoho Corporation. Founded in 1996 and known until 2009 as AdventNet Inc., Zoho Corporation has offices in California, Austin, New Jersey, India, Singapore, Tokyo and Beijing.

Who is more expensive? PractiTest or ServiceDesk Plus Standard Edit?

The real total cost of ownership (TCO) of Quality Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for PractiTest and ServiceDesk Plus Standard Edit.

PractiTest price starts at $39 per user/month , On a scale between 1 to 10 PractiTest is rated 4, which is lower than the average cost of Quality Management software. ServiceDesk Plus Standard Edit price starts at $495 per year , When comparing ServiceDesk Plus Standard Edit to its competitors, the software is rated 4 - lower than the average Quality Management software cost.

Bottom line: PractiTest cost is around the same cost of ServiceDesk Plus Standard Edit.

Which software includes more/better features?

We've compared PractiTest Vs. ServiceDesk Plus Standard Edit based on some of the most important and required Quality Management features.

PractiTest: Data Import/Export, Basic Reports, Online Customer Support.

ServiceDesk Plus Standard Edit: Billing and Invoicing, Knowledge Base/FAQ, LDAP/Active Directory Synchronization, Multi-Site Support, Self Service Portal.

Target customer size

PractiTest is suitable for small and midsize teams and is used in mobile telecommunications, communications equipment vendor, IT and other similar industries. ServiceDesk Plus Standard Edition is applicable for startup businesses that provide IT support to clients.