Compare Presence and Smith - Apr 2022

Shlomi Lavi

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Bottom Line: Which is Better - Presence or Smith?

Smith is more expensive to implement (TCO) than Presence, and Smith is rated higher (88/100) than Presence (72/100). Smith offers users more features (7) than Presence (3). There is a clear winner in this case and it is Smith!

Looking for the right AI: Customer Support solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Messagera Vs. Smith.ai

Messagera: Customers book in a few texts whenever they want. Customers will love the ease of texting.

Smith.ai: Learn how Smith.ai can help your business. We will address your questions about Smith.ai phone receptionists, live chat, or both.

Who is more expensive? Presence AI or Smith?

The real total cost of ownership (TCO) of AI: Customer Support software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Presence AI and Smith.

Presence AI price starts at $69 per month , On a scale between 1 to 10 Presence AI is rated 4, which is lower than the average cost of AI: Customer Support software. Smith price starts at $210 per month , When comparing Smith to its competitors, the software is rated 4 - lower than the average AI: Customer Support software cost.

Bottom line: Presence AI cost is around the same cost of Smith.

Which software includes more/better features?

We've compared Presence Vs. Smith based on some of the most important and required AI: Customer Support features.

Presence AI: Mobile Access, Communications, Scheduling.

Smith: Chat, Dashboard, Knowledge Base, Social Media, Workflow Rules & Management.

Target customer size

Presence AI's typical customers include: Small, medium and large size businesses, and Smith's target customer size include: Small, medium and large size businesses.