Compare PrettyMay Call Center and USAN IVR - Sep 2022

Shlomi LaviShlomi Lavi / Sep 24, 2022

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Bottom Line: Which is Better - PrettyMay Call Center or USAN IVR?

USAN IVR is more expensive to implement (TCO) than PrettyMay Call Center, and USAN IVR is rated higher (89/100) than PrettyMay Call Center (80/100). USAN IVR offers users more features (3) than PrettyMay Call Center (0).

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

PrettyMay Vs. USAN INC

PrettyMay: PrettyMay Call Center for Skype is a 100% software-based Skype IP PBX that replaces traditional proprietary hardware PBX / PABX. It allows Small Business to quickly and affordably implement a Skype IP PBX / PABX system with Auto-Attendant, Interactive Voice Response (IVR), Automatic Call Distribution (ACD), Call Recording and Voicemail capabilit...

USAN INC: USAN helps companies profitably engage customers and deliver amazing cross-channel experiences with the industry’s best cloud, premise and hybrid multi-channel customer engagement solution. From traditional telephone interactions to the web, social media and everything between, USAN’s portfolio of call center products gives users infinite flexibili...

Who is more expensive? PrettyMay Call Center or USAN IVR?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for PrettyMay Call Center and USAN IVR.

PrettyMay Call Center price starts at $29.95 per license , On a scale between 1 to 10 PrettyMay Call Center for Skype is rated 4, which is lower than the average cost of Call Center software. USAN IVR price starts at $1,000 per license , When comparing USAN IVR to its competitors, the software is rated 6 - similar to the average Call Center software cost.

Bottom line: USAN IVR is more expensive than PrettyMay Call Center.

Which software includes more/better features?

We've compared PrettyMay Call Center Vs. USAN IVR based on some of the most important and required Call Center features.

PrettyMay Call Center: We are still working to collect the list of features for PrettyMay Call Center.

USAN IVR: Data Import/Export, Basic Reports, Online Customer Support.

Target customer size

PrettyMay Call Center's typical customers include: SMBs, and USAN IVR's target customer size include: Small business, Large business.



PrettyMay Call Center

ITQlick rating
(3.3/5)

starts at $29.95 per license

Prettymay call center for Skype is software-based Skype IP PBX / PABX software that offers Interactive Voice Response (IVR), and Automatic Call Distribution (ACD) capabilities among others.

Categories: Automatic Call Distribution (ACD), Call Recording, Conference Calling, IVR.

USAN IVR

ITQlick rating
(3.2/5)

starts at $1,000 per license

USAN IVR is a Cloud-based Call Center Software that enables its users to set up an omnichannel IVR system to bolster customer service experience.

Categories: Call Center.

Compare specifications

Compare features

PrettyMay Call Center: 0 Features

We are working to collect the list of features

USAN IVR: 3 Features

Data Import/Export
Basic Reports
Online Customer Support
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
PrettyMa...
ITQlick rating
3.3/5
Score
80/100
Pricing
4/10
License pricing
$29.95 per license
Functionality
7
Compare
USAN IVR
ITQlick rating
3.2/5
Score
89/100
Pricing
6.2/10
License pricing
$1,000 per license
Functionality
4
nextiva ...
ITQlick rating
4.5/5
Score
99/100
Pricing
3.6/10
License pricing
$11.95 per user/month
Functionality
20
8x8 Cont...
ITQlick rating
3.9/5
Score
93/100
Pricing
2.2/10
License pricing
$15 per user/month
Functionality
43
CenterWa...
ITQlick rating
4.6/5
Score
91/100
Pricing
5.6/10
License pricing
Pricing not available
Functionality
9

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.