Compare ProBusinessTools and Zoho Support - Mar 2022

Shlomi LaviShlomi Lavi / Mar 28, 2022

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Bottom Line: Which is Better - ProBusinessTools or Zoho Support?

ProBusinessTools is more expensive to implement (TCO) than Zoho Support, and Zoho Support is rated higher (94/100) than ProBusinessTools (75/100). Zoho Support offers users more features (24) than ProBusinessTools (4). There is a clear winner in this case and it is Zoho Support!

Looking for the right Field Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Prosite Business Solutions Vs. Zoho

Prosite Business Solutions: We offer specialized services to help make your business run as smoothly and professionally as possible. Our experts will help your business grow to its fullest potential by providing you quality hosting, IT support, call center solutions and custom development. Give us a call today to find out how Prosite Business Solutions can put professional ba...

Zoho: Zoho.com offers a comprehensive suite of award-winning online business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software. To date, Zoho...

Who is more expensive? ProBusinessTools or Zoho Support?

The real total cost of ownership (TCO) of Field Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for ProBusinessTools and Zoho Support.

ProBusinessTools price starts at $45 per user/month , On a scale between 1 to 10 ProBusinessTools is rated 6, which is similar to the average cost of Field Service software. Zoho Support price starts at $12 per user/month , When comparing Zoho Support to its competitors, the software is rated 2 - much lower than the average Field Service software cost.

Bottom line: ProBusinessTools is more expensive than Zoho Support.

Which software includes more/better features?

We've compared ProBusinessTools Vs. Zoho Support based on some of the most important and required Field Service features.

ProBusinessTools: Call Center Management, Contact Management, Customer Service, Maintenance Scheduling.

Zoho Support: Contract Management, Customer Survey, Email Integration, Incident / Request Management, Knowledge Base/FAQ.

Target customer size

ProBusinessTools is great for companies of all sizes starting from Fortune 500 companies to national brand retailers. Zoho Support is best for all types of industries that are interested in an efficient way to manage the customer service and help desk.



ProBusinessTools

ITQlick rating
(4.6/5)

starts at $45 per user/month

ProBusinessTools is a cloud-based service management software designed to streamline business processes and to help companies perform excellent customer service. The software can help companies to secure a comp...

Categories: Billing & Invoicing, Digital Signature, Mobile, Call Center.

Zoho Support

ITQlick rating
(5/5)

starts at $12 per user/month

Zoho Desk is a cloud-based help desk solution designed to cater to businesses of all sizes. Some of its core features include customer support portal, contract management, and report creation.

Categories: Banking CRM, Casino CRM, Complaint Management, Customer Loyalty, Customer Success.

Compare specifications

Compare features

ProBusinessTools: 4 Features

Call Center Management
Contact Management
Customer Service
Maintenance Scheduling

Zoho Support: 24 Features

Contract Management
Customer Survey
Email Integration
Incident / Request Management
Knowledge Base/FAQ
Mobile Integration
Multi-Site Support
Reporting
Rules/Workflows
Scheduling
Self Service Portal
Service Level Agreements
Contact Management
Contract Management
Customer Service
Customer Support Tracking
Dashboards
Knowledge Base
Sales Reports
Social Media
Workflow Rules & Management
Custom Ticket Designs
Custom Ticket Stock
Customizable Programming
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
ProBusinessTools
ITQlick rating
4.6/5
Score
75/100
Pricing
6/10
License pricing
$45 per user/month
Functionality
29
Compare
Zoho Sup...
ITQlick rating
5/5
Score
94/100
Pricing
3.6/10
License pricing
$12 per user/month
Functionality
43
Jobber
ITQlick rating
4.6/5
Score
99/100
Pricing
2/10
License pricing
$39 per user/month
Functionality
23
Review
HouseCal...
ITQlick rating
4.7/5
Score
98/100
Pricing
2/10
License pricing
$49 per user/month
Functionality
31
ServiceT...
ITQlick rating
4.6/5
Score
97/100
Pricing
4/10
License pricing
$398 per technician/month + $800 one-time setup cost
Functionality
22

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.