Shlomi Lavi /
Jun 10, 2022
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Bottom Line: Which is Better - ProClass or 8x8 Contact Center?
ProClass is more expensive to implement (TCO) than 8x8 Contact Center, and 8x8 Contact Center is rated higher (93/100) than ProClass (84/100). 8x8 Contact Center offers users more features (14) than ProClass (0). There is a clear winner in this case and it is 8x8 Contact Center!
Looking for the right Event Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
ProClass Vs. 8x8, INC
ProClass: As a leader in the class management and registration systems ProClass is dedicated to providing the most up to date technologies and helping our clients build their organizations. ProClass began as a technology consulting firm founded by individuals with experience in business and non profit software development and a strong operational background ...
8x8, INC: 8x8 delivers cloud-based business communications solutions that are affordable, easy to use, and incredibly advanced. We help small and medium businesses serve their customers better, work smarter and conduct business anywhere, anytime. From hosted VoIP business phone service to hosted contact centers to unified communications, our services are pro...
Who is more expensive? ProClass or 8x8 Contact Center?
The real total cost of ownership (TCO) of Event Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for ProClass and 8x8 Contact Center.
ProClass price starts at $1,499 per year , On a scale between 1 to 10 ProClass is rated 10, which is much higher than the average cost of Event Management software. 8x8 Contact Center price starts at $15 per user/month , When comparing 8x8 Contact Center to its competitors, the software is rated 2 - much lower than the average Event Management software cost.
Bottom line: ProClass is more expensive than 8x8 Contact Center.
Which software includes more/better features?
We've compared ProClass Vs. 8x8 Contact Center based on some of the most important and required Event Management features.
ProClass: We are still working to collect the list of features for ProClass.
8x8 Contact Center: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Call Conferencing, Call Queue Management, Call Recording.
Target customer size
ProClass's typical customers include: SMBs, 8x8 Virtual Contact Center is best for large enterprises, mid size businesses, and small businesses.