Compare ProClass and 8x8 Contact Center - Jun 2022

Shlomi LaviShlomi Lavi / Jun 10, 2022

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Bottom Line: Which is Better - ProClass or 8x8 Contact Center?

ProClass is more expensive to implement (TCO) than 8x8 Contact Center, and 8x8 Contact Center is rated higher (93/100) than ProClass (84/100). 8x8 Contact Center offers users more features (14) than ProClass (0). There is a clear winner in this case and it is 8x8 Contact Center!

Looking for the right Event Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

ProClass Vs. 8x8, INC

ProClass: As a leader in the class management and registration systems ProClass is dedicated to providing the most up to date technologies and helping our clients build their organizations. ProClass began as a technology consulting firm founded by individuals with experience in business and non profit software development and a strong operational background ...

8x8, INC: 8x8 delivers cloud-based business communications solutions that are affordable, easy to use, and incredibly advanced. We help small and medium businesses serve their customers better, work smarter and conduct business anywhere, anytime. From hosted VoIP business phone service to hosted contact centers to unified communications, our services are pro...

Who is more expensive? ProClass or 8x8 Contact Center?

The real total cost of ownership (TCO) of Event Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for ProClass and 8x8 Contact Center.

ProClass price starts at $1,499 per year , On a scale between 1 to 10 ProClass is rated 10, which is much higher than the average cost of Event Management software. 8x8 Contact Center price starts at $15 per user/month , When comparing 8x8 Contact Center to its competitors, the software is rated 2 - much lower than the average Event Management software cost.

Bottom line: ProClass is more expensive than 8x8 Contact Center.

Which software includes more/better features?

We've compared ProClass Vs. 8x8 Contact Center based on some of the most important and required Event Management features.

ProClass: We are still working to collect the list of features for ProClass.

8x8 Contact Center: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Call Conferencing, Call Queue Management, Call Recording.

Target customer size

ProClass's typical customers include: SMBs, 8x8 Virtual Contact Center is best for large enterprises, mid size businesses, and small businesses.



ProClass

ITQlick rating
(4.2/5)

starts at $1,499 per year

ProClass is a growing cloud-based Online Registration software, it is designed to support small and medium size business. ProClass received a rating of 4.2 from ITQlick team. The software cost is considered a b...

Categories: Payment Processing, Automatic Call Distribution (ACD), Application Monitoring, Email Marketing.

8x8 Contact Center

ITQlick rating
(3.9/5)

starts at $15 per user/month

8x8 Virtual Contact Center is a cloud-based call center solution that delivers greater productivity and flexible call center management. It works with 8x8 Virtual Office VoIP phone service to give users an easy...

Categories: Automatic Call Distribution (ACD), Call Monitoring, Call Recording, Conference Calling, CRM.

Compare specifications

Compare features

ProClass: 0 Features

We are working to collect the list of features

8x8 Contact Center: 14 Features

ACD (Automatic Call Distribution)
ANI (Automatic Number Identification)
Call Conferencing
Call Queue Management
Call Recording
CRM with Call Center
CTI (Computer Telephony Integration)
DTMF (Dial Tone Multi-Frequency)
IVR (Interactive Voice Response)
Real Time Reporting
Virtual Call Center Support
Call Recording
Virtual Call Center Support
VoIP
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
ProClass
ITQlick rating
4.2/5
Score
84/100
Pricing
10/10
License pricing
$1,499 per year
Functionality
7
Compare
8x8 Cont...
ITQlick rating
3.9/5
Score
93/100
Pricing
2.2/10
License pricing
$15 per user/month
Functionality
43
Eventbrite
ITQlick rating
4.6/5
Score
91/100
Pricing
4/10
License pricing
Pricing not available
Functionality
5
Eventzilla
ITQlick rating
4.4/5
Score
91/100
Pricing
2/10
License pricing
$1.50 per license
Functionality
11
Aventri
ITQlick rating
5/5
Score
83/100
Pricing
7/10
License pricing
$89 per user/month
Functionality
3

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.