Compare PRTG Network Monitor and e-ServiceSuite - Dec 2022

Shlomi LaviShlomi Lavi / Dec 15, 2022

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Bottom Line: Which is Better - PRTG Network Monitor or e-ServiceSuite?

e-ServiceSuite is more expensive to implement (TCO) than PRTG Network Monitor, and PRTG Network Monitor is rated higher (84/100) than e-ServiceSuite (83/100). e-ServiceSuite offers users more features (3) than PRTG Network Monitor (0).

Looking for the right Network Monitoring solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Paessler AG Vs. Buoyant Solutions, Inc.

Paessler AG: Paessler AG’s award winning PRTG Network Monitor is a powerful, affordable and easy-to-use Unified Monitoring solution. It is a highly flexible and generic software for monitoring IT infrastructure, already in use at enterprises and organizations of all sizes and industries. Over 150,000 IT administrators in more than 170 countries rely on PRTG and...

Buoyant Solutions, Inc.: Each of the applications integrated into our (BSM) solution suite provides important capabilities to fulfill critical IT service management needs and enhanced ability to meet internal IT controls and regulatory guidelines.

Who is more expensive? PRTG Network Monitor or e-ServiceSuite?

The real total cost of ownership (TCO) of Network Monitoring software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for PRTG Network Monitor and e-ServiceSuite.

PRTG Network Monitor price starts at $1,799 per license , On a scale between 1 to 10 PRTG Network Monitor is rated 2, which is much lower than the average cost of Network Monitoring software. e-ServiceSuite price starts at $59 per month , When comparing e-ServiceSuite to its competitors, the software is rated 6 - similar to the average Network Monitoring software cost.

Bottom line: e-ServiceSuite is more expensive than PRTG Network Monitor.

Which software includes more/better features?

We've compared PRTG Network Monitor Vs. e-ServiceSuite based on some of the most important and required Network Monitoring features.

PRTG Network Monitor: We are still working to collect the list of features for PRTG Network Monitor.

e-ServiceSuite: Data Import/Export, Basic Reports, Online Customer Support.

Target customer size

The typical customers who benefit from using this software are those belonging to small to medium-sized business as well as large enterprises that make use of Voice over IP (VoIP) phone systems, hosting and related services, mainly in the field of IT service management. and e-ServiceSuite's target customer size include: Small, medium and large size businesses.

PRTG Network Monitor

ITQlick rating
(4.6/5)

starts at $1,799 per license

PRTG Network Monitor is a full-featured monitor which uses more than 200 sensor types for all the common network appliances and services. The sensors are any items you would want to monitor on a device. These i...

Categories: Help Desk, Server Monitoring, Internet & Online.

e-ServiceSuite

ITQlick rating
(3.6/5)

starts at $59 per month

e-ServiceSuite is a help desk software that generates instant visibility into business issues in order to help users find actionable information to resolve them.

Categories: Help Desk, Mobile CRM, Business Process, IT Management, Social Media.

Compare specifications

Compare features

PRTG Network Monitor: 0 Features

We are working to collect the list of features

e-ServiceSuite: 3 Features

Data Import/Export
Basic Reports
Online Customer Support
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
PRTG Net...
ITQlick rating
4.6/5
Score
84/100
Pricing
2/10
License pricing
$1,799 per license
Functionality
3
Compare
e-ServiceSuite
ITQlick rating
3.6/5
Score
83/100
Pricing
6.8/10
License pricing
$59 per month
Functionality
8
Spectrum
ITQlick rating
4/5
Score
92/100
Pricing
9.2/10
License pricing
$49.99 per month
Functionality
10
AdRem Ne...
ITQlick rating
5/5
Score
90/100
Pricing
3.6/10
License pricing
$1,500 per license
Functionality
4
Network ...
ITQlick rating
4.5/5
Score
85/100
Pricing
8/10
License pricing
$1,750 per license
Functionality
4

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.