Compare PRTG Network Monitor and Freshdesk - May 2022

Shlomi Lavi

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Bottom Line: Which is Better - PRTG Network Monitor or Freshdesk?

Freshdesk is more expensive to implement (TCO) than PRTG Network Monitor, and Freshdesk is rated higher (94/100) than PRTG Network Monitor (84/100). Freshdesk offers users more features (10) than PRTG Network Monitor (0). There is a clear winner in this case and it is Freshdesk!

Looking for the right Network Monitoring solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Paessler AG Vs. FRESHDESK INC.

Paessler AG: Paessler AG’s award winning PRTG Network Monitor is a powerful, affordable and easy-to-use Unified Monitoring solution. It is a highly flexible and generic software for monitoring IT infrastructure, already in use at enterprises and organizations of all sizes and industries. Over 150,000 IT administrators in more than 170 countries rely on PRTG and...

FRESHDESK INC.: Freshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one.

Who is more expensive? PRTG Network Monitor or Freshdesk?

The real total cost of ownership (TCO) of Network Monitoring software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for PRTG Network Monitor and Freshdesk.

PRTG Network Monitor price starts at $1,799 per license , On a scale between 1 to 10 PRTG Network Monitor is rated 2, which is much lower than the average cost of Network Monitoring software. Freshdesk price starts at $15 per agent/month , When comparing Freshdesk to its competitors, the software is rated 2 - much lower than the average Network Monitoring software cost.

Bottom line: PRTG Network Monitor cost is around the same cost of Freshdesk.

Which software includes more/better features?

We've compared PRTG Network Monitor Vs. Freshdesk based on some of the most important and required Network Monitoring features.

PRTG Network Monitor: We are still working to collect the list of features for PRTG Network Monitor.

Freshdesk: Billing and Invoicing, Customer Survey, Email Integration, Knowledge Base/FAQ, LDAP/Active Directory Synchronization.

Target customer size

The typical customers who benefit from using this software are those belonging to small to medium-sized business as well as large enterprises that make use of Voice over IP (VoIP) phone systems, hosting and related services, mainly in the field of IT service management. Freshdesk works great for small to medium enterprises that think they need to rely on a cloud-based solution for their customer support.