Shlomi Lavi /
Jun 08, 2022
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Bottom Line: Which is Better - PRTG Network Monitor or Richmond ServiceDesk?
Richmond ServiceDesk is more expensive to implement (TCO) than PRTG Network Monitor, and Richmond ServiceDesk is rated with the same score (84/100) as PRTG Network Monitor (84/100).
Looking for the right Network Monitoring solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Paessler AG Vs. Richmond Systems Ltd
Paessler AG: Paessler AG’s award winning PRTG Network Monitor is a powerful, affordable and easy-to-use Unified Monitoring solution. It is a highly flexible and generic software for monitoring IT infrastructure, already in use at enterprises and organizations of all sizes and industries. Over 150,000 IT administrators in more than 170 countries rely on PRTG and...
Richmond Systems Ltd: Richmond Systems is a leading provider of best-in-class ITSM Help Desk and Asset Management software to organisations across all industries. With over 25 years of experience, we have been a trusted advisor to hundreds of organisations looking for solutions to help meet their demanding service management needs.
Who is more expensive? PRTG Network Monitor or Richmond ServiceDesk?
The real total cost of ownership (TCO) of Network Monitoring software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for PRTG Network Monitor and Richmond ServiceDesk.
PRTG Network Monitor price starts at $1,799 per license , On a scale between 1 to 10 PRTG Network Monitor is rated 2, which is much lower than the average cost of Network Monitoring software. Richmond ServiceDesk price starts at $35 per agent/month , When comparing Richmond ServiceDesk to its competitors, the software is rated 6 - similar to the average Network Monitoring software cost.
Bottom line: Richmond ServiceDesk is more expensive than PRTG Network Monitor.
Which software includes more/better features?
We've compared PRTG Network Monitor Vs. Richmond ServiceDesk based on some of the most important and required Network Monitoring features.
PRTG Network Monitor: We are still working to collect the list of features for PRTG Network Monitor.
Richmond ServiceDesk: We are still working to collect the list of features for Richmond ServiceDesk.
Target customer size
The typical customers who benefit from using this software are those belonging to small to medium-sized business as well as large enterprises that make use of Voice over IP (VoIP) phone systems, hosting and related services, mainly in the field of IT service management. The Richmond Service Desk software can be utilized for small businesses (1-20 employees), medium-sized companies (10-100 employees) and large enterprises (with more than 500 employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field customer support and services and CRM.