Compare PRTG Network Monitor and Universal Knowledge - May 2022

Shlomi Lavi

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Bottom Line: Which is Better - PRTG Network Monitor or Universal Knowledge?

Universal Knowledge is more expensive to implement (TCO) than PRTG Network Monitor, and PRTG Network Monitor is rated higher (84/100) than Universal Knowledge (76/100). Universal Knowledge offers users more features (5) than PRTG Network Monitor (0).

Looking for the right Network Monitoring solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Paessler AG Vs. Knowledge Powered Solutions

Paessler AG: Paessler AG’s award winning PRTG Network Monitor is a powerful, affordable and easy-to-use Unified Monitoring solution. It is a highly flexible and generic software for monitoring IT infrastructure, already in use at enterprises and organizations of all sizes and industries. Over 150,000 IT administrators in more than 170 countries rely on PRTG and...

Knowledge Powered Solutions: Knowledge Powered Solutions (KPS) offers Knowledge Management Software that is quick to deploy, easy to integrate, use and maintain. KPS software supports service desks and support agents, as well as customer self service. KPS software can be deployed for internal service delivery and customer service delivery in many areas including Call / Con...

Who is more expensive? PRTG Network Monitor or Universal Knowledge?

The real total cost of ownership (TCO) of Network Monitoring software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for PRTG Network Monitor and Universal Knowledge.

PRTG Network Monitor price starts at $1,799 per license , On a scale between 1 to 10 PRTG Network Monitor is rated 2, which is much lower than the average cost of Network Monitoring software. Universal Knowledge price starts at $13.21 per user/month , When comparing Universal Knowledge to its competitors, the software is rated 10 - much higher than the average Network Monitoring software cost.

Bottom line: Universal Knowledge is more expensive than PRTG Network Monitor.

Which software includes more/better features?

We've compared PRTG Network Monitor Vs. Universal Knowledge based on some of the most important and required Network Monitoring features.

PRTG Network Monitor: We are still working to collect the list of features for PRTG Network Monitor.

Universal Knowledge: Document Management, Knowledge Base/FAQ, Inbound Call Center, Call Center, Content Management.

Target customer size

The typical customers who benefit from using this software are those belonging to small to medium-sized business as well as large enterprises that make use of Voice over IP (VoIP) phone systems, hosting and related services, mainly in the field of IT service management. Universal Knowledge is recommended for small businesses (1-20 employees),medium-sized companies (10-100 employees) and large enterprises (with more than 500 employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field of help desk and knowledge management.