Compare Pure Chat and BirdEye - Mar 2022

Shlomi Lavi

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Bottom Line: Which is Better - Pure Chat or BirdEye?

BirdEye is more expensive to implement (TCO) than Pure Chat, and Pure Chat is rated higher (90/100) than BirdEye (89/100). BirdEye offers users more features (7) than Pure Chat (0).

Looking for the right Chat solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Pure Chat, Inc. Vs. BirdEye

Pure Chat, Inc.: Small businesses can generate more leads and drive sales with Pure Chat! When companies add Pure Chat to their website they can message multiple leads and customers at once--instead of spending hours talking on the phone! They can also chat with new website visitors at their desktop or on the go with our mobile apps. Pure Chat is simple and intuiti...

BirdEye: Monitor reviews, social channels, and surveys in one place. Solve problems before they become problems. Promote authentic reviews across the web to reach more prospective customers and drive more traffic. Dive beneath feedback with Natural Language Processing (NLP) insights to uncover root cause driving customer sentiment, and make improvements whe...

Who is more expensive? Pure Chat or BirdEye?

The real total cost of ownership (TCO) of Chat software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Pure Chat and BirdEye.

Pure Chat price starts at $39 per month , On a scale between 1 to 10 Pure Chat is rated 2, which is much lower than the average cost of Chat software. BirdEye price starts at $3,000 per year , When comparing BirdEye to its competitors, the software is rated 8 - higher than the average Chat software cost.

Bottom line: BirdEye is more expensive than Pure Chat.

Which software includes more/better features?

We've compared Pure Chat Vs. BirdEye based on some of the most important and required Chat features.

Pure Chat: We are still working to collect the list of features for Pure Chat.

BirdEye: Dashboard, Customer Success, Campaign Management, Social Media, Sentiment Analysis.

Target customer size

The software is a most viable solution for small and medium sized businesses. and BirdEye's target customer size include: Small, medium and large size businesses.