Compare Pure Chat and Customer Service - Jul 2022

Shlomi Lavi

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Bottom Line: Which is Better - Pure Chat or Customer Service?

Customer Service is more expensive to implement (TCO) than Pure Chat, and Pure Chat is rated higher (90/100) than Customer Service (62/100).

Looking for the right Chat solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Pure Chat, Inc. Vs. Cogsdale

Pure Chat, Inc.: Small businesses can generate more leads and drive sales with Pure Chat! When companies add Pure Chat to their website they can message multiple leads and customers at once--instead of spending hours talking on the phone! They can also chat with new website visitors at their desktop or on the go with our mobile apps. Pure Chat is simple and intuiti...

Cogsdale: With more than 300 clients worldwide, Cogsdale focuses on public and private utilities, local government organizations and utility co-operatives. Utility Billing Software. Cogsdale provides fully integrated solutions by leveraging the knowledge of our customers with the strength of the Microsoft Dynamics platform. As a Microsoft Gold Certified P...

Who is more expensive? Pure Chat or Customer Service Management?

The real total cost of ownership (TCO) of Chat software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Pure Chat and Customer Service Management.

Pure Chat price starts at $39 per month , On a scale between 1 to 10 Pure Chat is rated 2, which is much lower than the average cost of Chat software. Customer Service Management price starts at $55 per user/month , When comparing Customer Service Management to its competitors, the software is rated 2 - much lower than the average Chat software cost.

Bottom line: Pure Chat cost is around the same cost of Customer Service Management.

Which software includes more/better features?

We've compared Pure Chat Vs. Customer Service based on some of the most important and required Chat features.

Pure Chat: We are still working to collect the list of features for Pure Chat.

Customer Service Management: We are still working to collect the list of features for Customer Service Management.

Target customer size

The software is a most viable solution for small and medium sized businesses. Customers of the software include small and medium businesses as well as large enterprises.