Compare Purecloudengage and eM Client - Mar 2022

Shlomi Lavi

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Bottom Line: Which is Better - Purecloudengage or eM Client?

Purecloudengage is more expensive to implement (TCO) than eM Client, and eM Client is rated higher (90/100) than Purecloudengage (82/100). Purecloudengage offers users more features (14) than eM Client (3).

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Genesys Vs. eM Client Inc.

Genesys : Genesys is driven by our cause to save the world from bad customer service. We do it by applying a relentless focus on the consumer perspective of the customer experience – and the impact it has on your business. Genesys works with its customers and partners worldwide to deliver the experience that today’s digital consumers want. It all adds up to ...

eM Client Inc.: eM Client is a Windows based e-mail client for sending and receiving e-mails, managing calendars, contacts, and tasks. It was developed as a user-friendly alternative to existing e-mail clients and calendar solutions. eM Client was originally developed in 2006 and has provided updated versions. eM Client requires Microsoft .NET Framework 2.0 instal...

Who is more expensive? Purecloudengage or eM Client?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Purecloudengage and eM Client.

Purecloudengage price starts at $75 per month , On a scale between 1 to 10 Purecloudengage is rated 4, which is lower than the average cost of Call Center software. eM Client price starts at $24.95 per license , When comparing eM Client to its competitors, the software is rated 2 - much lower than the average Call Center software cost.

Bottom line: Purecloudengage is more expensive than eM Client.

Which software includes more/better features?

We've compared Purecloudengage Vs. eM Client based on some of the most important and required Call Center features.

Purecloudengage: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Dashboard, Reporting, Campaign Management, Lead Management, CRM, Customer Experience Management, Web Analytics, Blended Call Center.

eM Client: Data Import/Export, Basic Reports, Online Customer Support.

Target customer size

Purecloudengage's typical customers include: Small, medium and large size businesses, and eM Client's target customer size include: Small, medium and large size businesses.