Compare Purecloudengage and Filevine - Feb 2023

Shlomi Lavi

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Bottom Line: Which is Better - Purecloudengage or Filevine?

Purecloudengage is more expensive to implement (TCO) than Filevine, and Filevine is rated higher (96/100) than Purecloudengage (82/100). Purecloudengage offers users more features (14) than Filevine (9).

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Genesys Vs. Filevine

Genesys : Genesys is driven by our cause to save the world from bad customer service. We do it by applying a relentless focus on the consumer perspective of the customer experience – and the impact it has on your business. Genesys works with its customers and partners worldwide to deliver the experience that today’s digital consumers want. It all adds up to ...

Filevine: Filevine lets you communicate clearly without interrupting each others workflows. Share and edit documents, assign tasks and connect calendars to stay in sync and on time.

Who is more expensive? Purecloudengage or Filevine?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Purecloudengage and Filevine.

Purecloudengage price starts at $75 per month , On a scale between 1 to 10 Purecloudengage is rated 4, which is lower than the average cost of Call Center software. Filevine accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Purecloudengage is rated 4, which is lower than the average cost of Call Center software.

Bottom line: Purecloudengage is more expensive than Filevine.

Which software includes more/better features?

We've compared Purecloudengage Vs. Filevine based on some of the most important and required Call Center features.

Purecloudengage: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Dashboard, Reporting, Campaign Management, Lead Management, CRM, Customer Experience Management, Web Analytics, Blended Call Center.

Filevine: Version Control, Collaboration, Document Management, Task Management, Document Assembly.

Target customer size

Purecloudengage's typical customers include: Small, medium and large size businesses,

Filevine Legal Management software is typically used by law firms, in-house legal departments, and other legal professionals.