Compare Purecloudengage and nextiva app - Dec 2022
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Bottom Line: Which is Better - Purecloudengage or nextiva app?
Purecloudengage is more expensive to implement (TCO) than nextiva app, and nextiva app is rated higher (99/100) than Purecloudengage (82/100). nextiva app offers users more features (16) than Purecloudengage (14). There is a clear winner in this case and it is nextiva app!
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Genesys Vs. Nextiva
Genesys : Genesys is driven by our cause to save the world from bad customer service. We do it by applying a relentless focus on the consumer perspective of the customer experience – and the impact it has on your business. Genesys works with its customers and partners worldwide to deliver the experience that today’s digital consumers want. It all adds up to ...
Nextiva : People are our most valuable asset and the key to our success. We seek people that lead by hard work, commitment, integrity, ambition, and who are driven to be the best. Continuously strive to be the best. Be humble, because there is always someone better than us. Learn from others who have done it before us.
Who is more expensive? Purecloudengage or Nextiva Hosted Call Center?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Purecloudengage and Nextiva Hosted Call Center.
Purecloudengage price starts at $75 per month , On a scale between 1 to 10 Purecloudengage is rated 4, which is lower than the average cost of Call Center software. Nextiva Hosted Call Center price starts at $11.95 per user/month , When comparing Nextiva Hosted Call Center to its competitors, the software is rated 2 - much lower than the average Call Center software cost.
Bottom line: Purecloudengage is more expensive than Nextiva Hosted Call Center.
Which software includes more/better features?
We've compared Purecloudengage Vs. nextiva app based on some of the most important and required Call Center features.
Purecloudengage: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Dashboard, Reporting, Campaign Management, Lead Management, CRM, Customer Experience Management, Web Analytics, Blended Call Center.
Nextiva Hosted Call Center: Call Center Management, Campaign Dashboard, Customer Database, Customer Service, Customer Support Tracking.
Target customer size
Purecloudengage's typical customers include: Small, medium and large size businesses, Nextiva is ideal for little firms and also large call facilities.
nextiva app
starts at $11.95 per user/month
Nextiva is a cloud-based business phone system offered to companies. It can be integrated with various CRM applications. It offers two different packages for differently sized organizations. Using its powerful ...
Compare PricingCompare specifications
Purecloudengage Specifications
ITQlick Score: | 82/100 |
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ITQlick Rating: |
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Pricing: | 4/10 - average cost |
Category: | Call Center -> Purecloudengage review |
Company: | Genesys |
Pricing: | starts at $75 per month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Mobile, Cloud |
Links: | Purecloudengage review, Purecloudengage pricing, Purecloudengage alternatives |
nextiva app Specifications
ITQlick Score: | 99/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Call Center -> nextiva app review |
Company: | Nextiva |
Pricing: | starts at $11.95 per user/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Mobile, Cloud |
Links: | nextiva app review, nextiva app pricing, nextiva app alternatives |
Compare features
Purecloudengage: 14 Features
Nextiva Hosted Call Center: 16 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.