Compare QuestBack Enterprise Feedback and Salesforce CRM - Dec 2022

Shlomi LaviShlomi Lavi / Dec 29, 2022

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Bottom Line: Which is Better - QuestBack Enterprise Feedback or Salesforce CRM?

QuestBack Enterprise Feedback is more expensive to implement (TCO) than Salesforce CRM, and Salesforce CRM is rated higher (98/100) than QuestBack Enterprise Feedback (81/100). Salesforce CRM offers users more features (21) than QuestBack Enterprise Feedback (6). There is a clear winner in this case and it is Salesforce CRM!

Looking for the right Feedback Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

QuestBack Vs. Salesforce.com

QuestBack: QuestBack.com has created this Privacy Statement to demonstrate our dedication towards securing our site and to protect our customers against any dissemination of information. Information collection and use Any information stored on our site is treated as confidential and not given away or sold to anyone. All information is stored strictly secure...

Salesforce.com: Salesforce.com Inc. is a global enterprise software company headquartered in San Francisco, California, United States. Best known for its customer relationship management (CRM) product, through acquisitions Salesforce has expanded into the "social enterprise arena". It was ranked number 27 in Fortune's 100 Best Companies to Work For in ...

Who is more expensive? QuestBack Enterprise Feedback or Salesforce?

The real total cost of ownership (TCO) of Feedback Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for QuestBack Enterprise Feedback and Salesforce.

QuestBack Enterprise Feedback accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 QuestBack Enterprise Feedback is rated 6, which is similar to the average cost of Feedback Management software. Salesforce price starts at $25 per user/month , When comparing Salesforce to its competitors, the software is rated 2 - much lower than the average Feedback Management software cost.

Bottom line: QuestBack Enterprise Feedback is more expensive than Salesforce.

Which software includes more/better features?

We've compared QuestBack Enterprise Feedback Vs. Salesforce CRM based on some of the most important and required Feedback Management features.

QuestBack Enterprise Feedback: Customer Database, Customer Service, Customer Support Tracking, Dashboards, Email Marketing, Social Media.

Salesforce: Campaign Dashboard, Campaign Management, Case Management, Contact Management, Customer Database.

Target customer size

QuestBack Enterprise Feedback is perfect for mid-size companies and large enterprises and can also help companies from iconic global enterprises to disruptive start-ups to get feedback from both employees and customers. Salesforce is optimal for people as well as companies.



QuestBack Enterprise Feedback

ITQlick rating
(2.8/5)

QuestBack Enterprise Feedback Suite is a complete feedback system and a social CRM platform that can help companies to analyze and collect customer, employee and other stockholders’ feedback across all the chan...

Categories: CRM, Banking CRM, Casino CRM, Complaint Management.

Salesforce CRM

ITQlick rating
(4.4/5)

starts at $25 per user/month

Salesforce is a cloud-hosted customer relationship management (CRM) software suite that offer solutions for small, mid-level and enterprise organizations focusing mainly on sales and support. The software offer...

Categories: Data Analysis Tools, Computer Telephony Integration (CTI), Mobile, Case Management, Social Media.

Compare specifications

Compare features

QuestBack Enterprise Feedback: 6 Features

Customer Database
Customer Service
Customer Support Tracking
Dashboards
Email Marketing
Social Media

Salesforce: 21 Features

Campaign Dashboard
Campaign Management
Case Management
Contact Management
Customer Database
Customer Self Service Portal
Customer Service
Customer Support Tracking
Dashboards
Email Marketing
Knowledge Base
Lead Management
Marketing Automation
Multi-Channel Marketing
Multi-Language
Sales Automation
Sales Reports
Social Advertising
Workflow Rules & Management
Collaboration Center
Report Viewing
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
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4.4/5
Score
98/100
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Checkster
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5

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.