Compare QueueMetrics and 8x8 Contact Center - May 2022

Shlomi Lavi

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Bottom Line: Which is Better - QueueMetrics or 8x8 Contact Center?

8x8 Contact Center is more expensive to implement (TCO) than QueueMetrics, and 8x8 Contact Center is rated higher (93/100) than QueueMetrics (85/100). 8x8 Contact Center offers users more features (14) than QueueMetrics (5).

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Loway Vs. 8x8, INC

Loway: Since 2004 we are leading the way in the development of advanced software solutions for the Asterisk PBX, setting up modern standards for call center performance measurement.

8x8, INC: 8x8 delivers cloud-based business communications solutions that are affordable, easy to use, and incredibly advanced. We help small and medium businesses serve their customers better, work smarter and conduct business anywhere, anytime. From hosted VoIP business phone service to hosted contact centers to unified communications, our services are pro...

Who is more expensive? QueueMetrics or 8x8 Contact Center?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for QueueMetrics and 8x8 Contact Center.

QueueMetrics price starts at $500 per year , On a scale between 1 to 10 QueueMetrics is rated 2, which is much lower than the average cost of Call Center software. 8x8 Contact Center price starts at $15 per user/month , When comparing 8x8 Contact Center to its competitors, the software is rated 2 - much lower than the average Call Center software cost.

Bottom line: QueueMetrics cost is around the same cost of 8x8 Contact Center.

Which software includes more/better features?

We've compared QueueMetrics Vs. 8x8 Contact Center based on some of the most important and required Call Center features.

QueueMetrics: Chat, Call Recording, Inbound Call Center, Outbound Call Center, Call Center.

8x8 Contact Center: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Call Conferencing, Call Queue Management, Call Recording.

Target customer size

QueueMetrics's typical customers include: Large business, 8x8 Virtual Contact Center is best for large enterprises, mid size businesses, and small businesses.