starts at $500 per year
QueueMetrics is a call center software developed as a call center monitoring platform for controlling, measuring, and improving all facets of a call center.
Compare PricingCompare QueueMetrics and Cloud Contact Pro - Jun 2022
Compare Pricing
Shlomi Lavi / Jun 23, 2022We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
Bottom Line: Which is Better - QueueMetrics or Cloud Contact Pro?
Cloud Contact Pro is more expensive to implement (TCO) than QueueMetrics, and QueueMetrics is rated higher (85/100) than Cloud Contact Pro (83/100). Both tools offer the same amount of features.
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Loway Vs. West Unified Communications
Loway: Since 2004 we are leading the way in the development of advanced software solutions for the Asterisk PBX, setting up modern standards for call center performance measurement.
West Unified Communications: Unified communications is about bridging the gaps between people; your teams, your clients, your suppliers and your partners. It’s about ending confusion, obsolescence and complexity for everyone.
Who is more expensive? QueueMetrics or Cloud Contact Pro?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for QueueMetrics and Cloud Contact Pro.
QueueMetrics price starts at $500 per year , On a scale between 1 to 10 QueueMetrics is rated 2, which is much lower than the average cost of Call Center software. Cloud Contact Pro price starts at $25 per month , When comparing Cloud Contact Pro to its competitors, the software is rated 2 - much lower than the average Call Center software cost.
Bottom line: QueueMetrics cost is around the same cost of Cloud Contact Pro.
Which software includes more/better features?
We've compared QueueMetrics Vs. Cloud Contact Pro based on some of the most important and required Call Center features.
QueueMetrics: Chat, Call Recording, Inbound Call Center, Outbound Call Center, Call Center.
Cloud Contact Pro: Blended Call Center, Call Queue Management, Call Recording, Inbound Call Center, Call Center.
Target customer size
QueueMetrics's typical customers include: Large business, and Cloud Contact Pro's target customer size include: Medium and large size businesses.
Cloud Contact Pro
ITQlick rating
(2.8/5)
starts at $25 per month
Cloud Contact Pro is a call center software designed to help organizations set up a future-proof contact center in the cloud.
Compare PricingCompare specifications
QueueMetrics Specifications
| ITQlick Score: | 85/100 |
|---|---|
| ITQlick Rating: |
|
| Pricing: | 2/10 - low cost |
| Category: | Call Center -> QueueMetrics review |
| Company: | Loway |
| Pricing: | starts at $500 per year |
| Typical customers: | Large business |
| Platforms: | Desktop, Mobile, Cloud |
| Links: | QueueMetrics review, QueueMetrics pricing, QueueMetrics alternatives |
Cloud Contact Pro Specifications
| ITQlick Score: | 83/100 |
|---|---|
| ITQlick Rating: |
|
| Pricing: | 2/10 - low cost |
| Category: | Call Center -> Cloud Contact Pro review |
| Company: | West Unified Communications |
| Pricing: | starts at $25 per month |
| Typical customers: | Medium and large size businesses |
| Platforms: | Desktop, Mobile, Cloud |
| Links: | Cloud Contact Pro review, Cloud Contact Pro pricing, Cloud Contact Pro alternatives |
Compare features
QueueMetrics: 5 Features
Chat
Call Recording
Inbound Call Center
Outbound Call Center
Call Center
Cloud Contact Pro: 5 Features
Blended Call Center
Call Queue Management
Call Recording
Inbound Call Center
Call Center
ITQlick rating
ITQlick score
Pricing score
License pricing
Functionality score
Software review
Compare
QueueMetrics
ITQlick rating
4.5/5
Score
85/100
Pricing
2/10
License pricing
$500 per year
Functionality
15
Review
Compare
Cloud Co...
ITQlick rating
2.8/5
Score
83/100
Pricing
2/10
License pricing
$25 per month
Functionality
12
Review
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nextiva ...
ITQlick rating
4.5/5
Score
99/100
Pricing
3.6/10
License pricing
$11.95 per user/month
Functionality
20
Review
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8x8 Cont...
ITQlick rating
3.9/5
Score
93/100
Pricing
2.2/10
License pricing
$15 per user/month
Functionality
43
Review
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CenterWa...
ITQlick rating
4.6/5
Score
91/100
Pricing
5.6/10
License pricing
Pricing not available
Functionality
9
Review
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Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.