Compare QueueMetrics and iNexus - May 2022

Shlomi Lavi

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Bottom Line: Which is Better - QueueMetrics or iNexus?

iNexus is more expensive to implement (TCO) than QueueMetrics, and QueueMetrics is rated higher (85/100) than iNexus (79/100). QueueMetrics offers users more features (5) than iNexus (0). There is a clear winner in this case and it is QueueMetrics!

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Loway Vs. NexInteractive

Loway: Since 2004 we are leading the way in the development of advanced software solutions for the Asterisk PBX, setting up modern standards for call center performance measurement.

NexInteractive: NexInteractive was founded by two technology visionaries, who have developed telephony platforms for several of the top 10 dialer CRM call center technology companies in the World. They are the original authors of “Prospector” a dialer telephony engine that’s in over 800 call centers worldwide. Inventors of the VOIP “PARAGON” Softphone, and Creator...

Who is more expensive? QueueMetrics or iNexus?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for QueueMetrics and iNexus.

QueueMetrics price starts at $500 per year , On a scale between 1 to 10 QueueMetrics is rated 2, which is much lower than the average cost of Call Center software. iNexus price starts at $49 per month , When comparing iNexus to its competitors, the software is rated 2 - much lower than the average Call Center software cost.

Bottom line: QueueMetrics cost is around the same cost of iNexus.

Which software includes more/better features?

We've compared QueueMetrics Vs. iNexus based on some of the most important and required Call Center features.

QueueMetrics: Chat, Call Recording, Inbound Call Center, Outbound Call Center, Call Center.

iNexus: We are still working to collect the list of features for iNexus.

Target customer size

QueueMetrics's typical customers include: Large business, The software is a useful solution for businesses of all sizes and a wide range of types.