Compare QueueMetrics and Kixie PowerCall - May 2022

Shlomi Lavi

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Bottom Line: Which is Better - QueueMetrics or Kixie PowerCall?

Kixie PowerCall is more expensive to implement (TCO) than QueueMetrics, and QueueMetrics is rated higher (85/100) than Kixie PowerCall (75/100). Both tools offer the same amount of features.

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Loway Vs. Kixie

Loway: Since 2004 we are leading the way in the development of advanced software solutions for the Asterisk PBX, setting up modern standards for call center performance measurement.

Kixie: Kixie is a sales productivity phone service that instantly boosts sales productivity by eliminating manual data entry and making all your phone calls searchable, tracked, and archived in your CRM sales software. Beat Your Sales Quota • Boost sales reps call volume with click-to-call and eliminate manual data entry • Never miss another lead ...

Who is more expensive? QueueMetrics or Kixie PowerCall?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for QueueMetrics and Kixie PowerCall.

QueueMetrics price starts at $500 per year , On a scale between 1 to 10 QueueMetrics is rated 2, which is much lower than the average cost of Call Center software. Kixie PowerCall price starts at $35 per month , When comparing Kixie PowerCall to its competitors, the software is rated 2 - much lower than the average Call Center software cost.

Bottom line: QueueMetrics cost is around the same cost of Kixie PowerCall.

Which software includes more/better features?

We've compared QueueMetrics Vs. Kixie PowerCall based on some of the most important and required Call Center features.

QueueMetrics: Chat, Call Recording, Inbound Call Center, Outbound Call Center, Call Center.

Kixie PowerCall: Call Conferencing, Inbound Call Center, Outbound Call Center, Call Center, Conference Calling.

Target customer size

QueueMetrics's typical customers include: Large business, The general type of customers using Kixie PowerCall are the entrepreneurs engaging with small (with employees ranging from 10 to 100) and medium-sized (with employees ranging from 100 to 1,000) businesses using the services from IT, web and data hosting and related information service sectors, mainly with contact management.