Compare QueueMetrics and LiveVox Predictive Dialer - Jun 2022

Shlomi LaviShlomi Lavi / Jun 30, 2022

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Bottom Line: Which is Better - QueueMetrics or LiveVox Predictive Dialer?

LiveVox Predictive Dialer is more expensive to implement (TCO) than QueueMetrics, and LiveVox Predictive Dialer is rated higher (87/100) than QueueMetrics (85/100). QueueMetrics offers users more features (5) than LiveVox Predictive Dialer (3).

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Loway Vs. LiveVox

Loway: Since 2004 we are leading the way in the development of advanced software solutions for the Asterisk PBX, setting up modern standards for call center performance measurement.

LiveVox : LiveVox is the leading provider of cloud contact center solutions. LiveVox offers an integrated hosted predictive dialer, ACD, IVR, call recording and business analytics suite. The patented, fully burstable LiveVox platform utilizes carrier IP/MPLS networks and delivers multi-site deployment, routing and controls. LiveVox is headquartered in San Fr...

Who is more expensive? QueueMetrics or LiveVox Predictive Dialer?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for QueueMetrics and LiveVox Predictive Dialer.

QueueMetrics price starts at $500 per year , On a scale between 1 to 10 QueueMetrics is rated 2, which is much lower than the average cost of Call Center software. LiveVox Predictive Dialer price starts at $2,500 per month , When comparing LiveVox Predictive Dialer to its competitors, the software is rated 6 - similar to the average Call Center software cost.

Bottom line: LiveVox Predictive Dialer is more expensive than QueueMetrics.

Which software includes more/better features?

We've compared QueueMetrics Vs. LiveVox Predictive Dialer based on some of the most important and required Call Center features.

QueueMetrics: Chat, Call Recording, Inbound Call Center, Outbound Call Center, Call Center.

LiveVox Predictive Dialer: Data Import/Export, Basic Reports, Online Customer Support.

Target customer size

QueueMetrics's typical customers include: Large business, and LiveVox Predictive Dialer's target customer size include: Small, medium and large size businesses.



QueueMetrics

ITQlick rating
(4.5/5)

starts at $500 per year

QueueMetrics is a call center software developed as a call center monitoring platform for controlling, measuring, and improving all facets of a call center.

Categories: Data Analysis Tools, Automatic Call Distribution (ACD), Call Monitoring, Call Recording.

LiveVox Predictive Dialer

ITQlick rating
(4.3/5)

starts at $2,500 per month

LiveVox Predictive Dialer is a cloud-based call center that is suitable for businesses of any size from small businesses, medium-sized businesses, and large enterprises. With LiveVox Predictive Dialer, users ca...

Categories: Call Center.

Compare specifications

Compare features

QueueMetrics: 5 Features

Chat
Call Recording
Inbound Call Center
Outbound Call Center
Call Center

LiveVox Predictive Dialer: 3 Features

Data Import/Export
Basic Reports
Online Customer Support
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
QueueMetrics
ITQlick rating
4.5/5
Score
85/100
Pricing
2/10
License pricing
$500 per year
Functionality
15
Compare
LiveVox ...
ITQlick rating
4.3/5
Score
87/100
Pricing
6.4/10
License pricing
$2,500 per month
Functionality
4
nextiva ...
ITQlick rating
4.5/5
Score
99/100
Pricing
3.6/10
License pricing
$11.95 per user/month
Functionality
20
8x8 Cont...
ITQlick rating
3.9/5
Score
93/100
Pricing
2.2/10
License pricing
$15 per user/month
Functionality
43
CenterWa...
ITQlick rating
4.6/5
Score
91/100
Pricing
5.6/10
License pricing
Pricing not available
Functionality
9

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.