Compare QueueMetrics and USAN IVR - May 2022

Shlomi Lavi

We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .

Bottom Line: Which is Better - QueueMetrics or USAN IVR?

USAN IVR is more expensive to implement (TCO) than QueueMetrics, and USAN IVR is rated higher (89/100) than QueueMetrics (85/100). QueueMetrics offers users more features (5) than USAN IVR (3).

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Loway Vs. USAN INC

Loway: Since 2004 we are leading the way in the development of advanced software solutions for the Asterisk PBX, setting up modern standards for call center performance measurement.

USAN INC: USAN helps companies profitably engage customers and deliver amazing cross-channel experiences with the industry’s best cloud, premise and hybrid multi-channel customer engagement solution. From traditional telephone interactions to the web, social media and everything between, USAN’s portfolio of call center products gives users infinite flexibili...

Who is more expensive? QueueMetrics or USAN IVR?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for QueueMetrics and USAN IVR.

QueueMetrics price starts at $500 per year , On a scale between 1 to 10 QueueMetrics is rated 2, which is much lower than the average cost of Call Center software. USAN IVR price starts at $1,000 per license , When comparing USAN IVR to its competitors, the software is rated 6 - similar to the average Call Center software cost.

Bottom line: USAN IVR is more expensive than QueueMetrics.

Which software includes more/better features?

We've compared QueueMetrics Vs. USAN IVR based on some of the most important and required Call Center features.

QueueMetrics: Chat, Call Recording, Inbound Call Center, Outbound Call Center, Call Center.

USAN IVR: Data Import/Export, Basic Reports, Online Customer Support.

Target customer size

QueueMetrics's typical customers include: Large business, and USAN IVR's target customer size include: Small business, Large business.