Compare QueueMetrics and Vocalcom - May 2022

Shlomi LaviShlomi Lavi / May 16, 2022

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Bottom Line: Which is Better - QueueMetrics or Vocalcom?

Vocalcom is more expensive to implement (TCO) than QueueMetrics, and QueueMetrics is rated higher (85/100) than Vocalcom (76/100). Both tools offer the same amount of features.

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Loway Vs. Vocalcom

Loway: Since 2004 we are leading the way in the development of advanced software solutions for the Asterisk PBX, setting up modern standards for call center performance measurement.

Vocalcom: Vocalcom was founded on the principle of simple design, providing solutions that are easy for agents and customers to use. Vocalcom's software is now built all over the world, by a growing group of talented people who love what they do. We embrace change, but we have held on to the spirit with which we began: Listen to customers, act with integrit...

Who is more expensive? QueueMetrics or Vocalcom Cloud Contact Center?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for QueueMetrics and Vocalcom Cloud Contact Center.

QueueMetrics price starts at $500 per year , On a scale between 1 to 10 QueueMetrics is rated 2, which is much lower than the average cost of Call Center software. Vocalcom Cloud Contact Center price starts at $71.41 per user/month , When comparing Vocalcom Cloud Contact Center to its competitors, the software is rated 6 - similar to the average Call Center software cost.

Bottom line: Vocalcom Cloud Contact Center is more expensive than QueueMetrics.

Which software includes more/better features?

We've compared QueueMetrics Vs. Vocalcom based on some of the most important and required Call Center features.

QueueMetrics: Chat, Call Recording, Inbound Call Center, Outbound Call Center, Call Center.

Vocalcom Cloud Contact Center: Call Conferencing, Call Recording, Inbound Call Center, Outbound Call Center, Call Center.

Target customer size

QueueMetrics's typical customers include: Large business, Most of the users of Vocalcom Cloud Contact Center are comprised of entrepreneurs having small (with employees ranging from 10 to 100) and/or medium-sized (with employees ranging from 100 to 1,000) businesses as well as large enterprises that use the offering from IT, web and data hosting and related information service sectors, mainly with contact center management.



QueueMetrics

ITQlick rating
(4.5/5)

starts at $500 per year

QueueMetrics is a call center software developed as a call center monitoring platform for controlling, measuring, and improving all facets of a call center.

Categories: Data Analysis Tools, Automatic Call Distribution (ACD), Call Monitoring, Call Recording.

Vocalcom

ITQlick rating
(4.9/5)

starts at $71.41 per user/month

Vocalcom Cloud Contact Center is a call center software for small to medium businesses. Its key features include click to call meeting, click-to-chat, click-to-video, internal knowledge base, social media custo...

Categories: Call Monitoring, Call Recording, Conference Calling, Call Center, Call Center Workforce Management.

Compare specifications

Compare features

QueueMetrics: 5 Features

Chat
Call Recording
Inbound Call Center
Outbound Call Center
Call Center

Vocalcom Cloud Contact Center: 5 Features

Call Conferencing
Call Recording
Inbound Call Center
Outbound Call Center
Call Center
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
QueueMetrics
ITQlick rating
4.5/5
Score
85/100
Pricing
2/10
License pricing
$500 per year
Functionality
15
Compare
Vocalcom
ITQlick rating
4.9/5
Score
76/100
Pricing
6/10
License pricing
$71.41 per user/month
Functionality
12
nextiva ...
ITQlick rating
4.5/5
Score
99/100
Pricing
3.6/10
License pricing
$11.95 per user/month
Functionality
20
8x8 Cont...
ITQlick rating
3.9/5
Score
93/100
Pricing
2.2/10
License pricing
$15 per user/month
Functionality
43
CenterWa...
ITQlick rating
4.6/5
Score
91/100
Pricing
5.6/10
License pricing
Pricing not available
Functionality
9

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.