Compare QueueMetrics and X5 Cloud Contact Center - Jun 2022

Shlomi Lavi

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Bottom Line: Which is Better - QueueMetrics or X5 Cloud Contact Center?

X5 Cloud Contact Center is more expensive to implement (TCO) than QueueMetrics, and QueueMetrics is rated higher (85/100) than X5 Cloud Contact Center (84/100). QueueMetrics offers users more features (5) than X5 Cloud Contact Center (0). There is a clear winner in this case and it is QueueMetrics!

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Loway Vs. YTel

Loway: Since 2004 we are leading the way in the development of advanced software solutions for the Asterisk PBX, setting up modern standards for call center performance measurement.

YTel: YTel is a software company with a passion to help businesses better communicate with leads, prospects and customers. We geek out over the challenges of telecom and deliver best in class communications solutions. Over the years we’ve been able to provide businesses cost effective solutions that power modern communications through phone, text message...

Who is more expensive? QueueMetrics or X5 Cloud Contact Center?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for QueueMetrics and X5 Cloud Contact Center.

QueueMetrics price starts at $500 per year , On a scale between 1 to 10 QueueMetrics is rated 2, which is much lower than the average cost of Call Center software. X5 Cloud Contact Center price starts at $25 per user/month , When comparing X5 Cloud Contact Center to its competitors, the software is rated 4 - lower than the average Call Center software cost.

Bottom line: X5 Cloud Contact Center is more expensive than QueueMetrics.

Which software includes more/better features?

We've compared QueueMetrics Vs. X5 Cloud Contact Center based on some of the most important and required Call Center features.

QueueMetrics: Chat, Call Recording, Inbound Call Center, Outbound Call Center, Call Center.

X5 Cloud Contact Center: We are still working to collect the list of features for X5 Cloud Contact Center.

Target customer size

QueueMetrics's typical customers include: Large business, and X5 Cloud Contact Center's target customer size include: SMBs.