Compare QwikDial and Zoho CRM - Mar 2023

Shlomi LaviShlomi Lavi / Mar 07, 2023

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Bottom Line: Which is Better - QwikDial or Zoho CRM?

Zoho CRM is more expensive to implement (TCO) than QwikDial, and Zoho CRM is rated higher (98/100) than QwikDial (81/100). Zoho CRM offers users more features (16) than QwikDial (5). There is a clear winner in this case and it is Zoho CRM!

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

DAKCS Vs. Zoho

DAKCS: DAKCS Debt Collection Software Solutions is an Ogden, Utah based 35 year technology leader in simplifying the process of collections and accounts receivable management.

Zoho: Zoho.com offers a comprehensive suite of award-winning online business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software. To date, Zoho...

Who is more expensive? QwikDial or Zoho CRM?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for QwikDial and Zoho CRM.

QwikDial price starts at $0.06 per month , On a scale between 1 to 10 QwikDial is rated 2, which is much lower than the average cost of Call Center software. Zoho CRM price starts at $14 per user/month , When comparing Zoho CRM to its competitors, the software is rated 2 - much lower than the average Call Center software cost.

Bottom line: QwikDial cost is around the same cost of Zoho CRM.

Which software includes more/better features?

We've compared QwikDial Vs. Zoho CRM based on some of the most important and required Call Center features.

QwikDial: Call Conferencing, Call Recording, Inbound Call Center, Outbound Call Center, Call Center.

Zoho CRM: Billing/Invoicing, Campaign Dashboard, Campaign Management, Contact Management, Customer Database.

Target customer size

QwikDial's typical customers include: Small businesses and start ups, Zoho CRM is focused on startup to medium firms in different markets.



QwikDial

ITQlick rating
(4.7/5)

starts at $0.06 per month

QwikDial is a call center software with a toolset to help streamline business processes. With the software, users can manage inbound call flow processes and keep up compliance for payment authorizations.

Categories: Automatic Call Distribution (ACD), Call Monitoring, Call Recording, Conference Calling.

Zoho CRM

ITQlick rating
(4.2/5)

starts at $14 per user/month

Zoho CRM is cloud-based customer relationship management and customer engagement solution designed for businesses of all sizes. The core features include artificial intelligence, pipeline management and team co...

Categories: Banking CRM, Casino CRM, Complaint Management, Customer Relationship Management, Customer Loyalty.

Compare specifications

Compare features

QwikDial: 5 Features

Call Conferencing
Call Recording
Inbound Call Center
Outbound Call Center
Call Center

Zoho CRM: 16 Features

Billing/Invoicing
Campaign Dashboard
Campaign Management
Contact Management
Customer Database
Customer Service
Customer Support Tracking
Dashboards
Document Management
Email Marketing
Knowledge Base
Lead Management
Multi-Language
Social Advertising
Social Media
Workflow Rules & Management
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
QwikDial
ITQlick rating
4.7/5
Score
81/100
Pricing
2/10
License pricing
$0.06 per month
Functionality
13
Compare
Zoho CRM
ITQlick rating
4.2/5
Score
98/100
Pricing
2/10
License pricing
$14 per user/month
Functionality
36
nextiva ...
ITQlick rating
4.5/5
Score
99/100
Pricing
3.6/10
License pricing
$11.95 per user/month
Functionality
20
8x8 Cont...
ITQlick rating
3.9/5
Score
93/100
Pricing
2.2/10
License pricing
$15 per user/month
Functionality
43
CenterWa...
ITQlick rating
4.6/5
Score
91/100
Pricing
5.6/10
License pricing
Pricing not available
Functionality
9

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.