Shlomi Lavi /
Mar 09, 2022
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Bottom Line: Which is Better - RapidFax or 8x8 Contact Center?
RapidFax is more expensive to implement (TCO) than 8x8 Contact Center, and 8x8 Contact Center is rated higher (93/100) than RapidFax (50/100). 8x8 Contact Center offers users more features (14) than RapidFax (3). There is a clear winner in this case and it is 8x8 Contact Center!
Looking for the right Office Production & Tools solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
RapidFax Vs. 8x8, INC
RapidFax: RapidFAX combines the utility of fax with the ease of email to meet the needs of the small office and home office. RapidFAX was an early pioneer of online fax services and a company that now serves tens of thousands of customers online faxing needs every day. We are committed to providing online fax services that not only helps preserve the environ...
8x8, INC: 8x8 delivers cloud-based business communications solutions that are affordable, easy to use, and incredibly advanced. We help small and medium businesses serve their customers better, work smarter and conduct business anywhere, anytime. From hosted VoIP business phone service to hosted contact centers to unified communications, our services are pro...
Who is more expensive? RapidFax or 8x8 Contact Center?
The real total cost of ownership (TCO) of Office Production & Tools software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for RapidFax and 8x8 Contact Center.
RapidFax price starts at $10 per user/month , On a scale between 1 to 10 RapidFax is rated 4, which is lower than the average cost of Office Production & Tools software. 8x8 Contact Center price starts at $15 per user/month , When comparing 8x8 Contact Center to its competitors, the software is rated 2 - much lower than the average Office Production & Tools software cost.
Bottom line: RapidFax is more expensive than 8x8 Contact Center.
Which software includes more/better features?
We've compared RapidFax Vs. 8x8 Contact Center based on some of the most important and required Office Production & Tools features.
RapidFax: Data Import/Export, Basic Reports, Online Customer Support.
8x8 Contact Center: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Call Conferencing, Call Queue Management, Call Recording.
Target customer size
RapidFax is best for small and medium businesses and their communication needs, although it can also be used for individual customers. 8x8 Virtual Contact Center is best for large enterprises, mid size businesses, and small businesses.