Compare Real User Monitor and Zoho Support - Mar 2022

Shlomi Lavi

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Bottom Line: Which is Better - Real User Monitor or Zoho Support?

Zoho Support is more expensive to implement (TCO) than Real User Monitor, and Zoho Support is rated higher (94/100) than Real User Monitor (55/100). Zoho Support offers users more features (24) than Real User Monitor (3).

Looking for the right Customer Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

HP Vs. Zoho

HP: At HP we don’t just believe in the power of technology. We believe in the power of people when technology works for them. To help you create. To make the digital tangible. To harness the power of human information. At HP we work to make what you do matter even more

Zoho: Zoho.com offers a comprehensive suite of award-winning online business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software. To date, Zoho...

Who is more expensive? Real User Monitor or Zoho Support?

The real total cost of ownership (TCO) of Customer Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Real User Monitor and Zoho Support.

Real User Monitor accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Real User Monitor is rated 2, which is much lower than the average cost of Customer Service software. Zoho Support price starts at $12 per user/month , When comparing Zoho Support to its competitors, the software is rated 2 - much lower than the average Customer Service software cost.

Bottom line: Real User Monitor cost is around the same cost of Zoho Support.

Which software includes more/better features?

We've compared Real User Monitor Vs. Zoho Support based on some of the most important and required Customer Service features.

Real User Monitor: Data Import/Export, Basic Reports, Online Customer Support.

Zoho Support: Contract Management, Customer Survey, Email Integration, Incident / Request Management, Knowledge Base/FAQ.

Target customer size

Real User Monitor's typical customers include: Medium and large size businesses, Zoho Support is best for all types of industries that are interested in an efficient way to manage the customer service and help desk.