Compare Realty and Zendesk - Sep 2023

Shlomi Lavi

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Bottom Line: Which is Better - Realty or Zendesk?

Realty is more expensive to implement (TCO) than Zendesk, and Zendesk is rated higher (92/100) than Realty (88/100). Zendesk offers users more features (23) than Realty (0). There is a clear winner in this case and it is Zendesk!

Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Realty Lead Pro Vs. Zendesk

Realty Lead Pro: Realty Lead Pro connects all your inbound lead sources, from any property portal, Facebook, your website or IDX. Realty Lead Pro can connect them all

Zendesk: Zendesk is founded in Copenhagen, Denmark. Zendesk is the leading cloud-based customer service software solution. More than 20,000 companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.

Who is more expensive? Realty Lead Pro or Zendesk?

The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Realty Lead Pro and Zendesk.

Realty Lead Pro price starts at $10 per license , On a scale between 1 to 10 Realty Lead Pro is rated 2, which is much lower than the average cost of CRM software. Zendesk price starts at $49 per agent/month , When comparing Zendesk to its competitors, the software is rated 2 - much lower than the average CRM software cost.

Bottom line: Realty Lead Pro cost is around the same cost of Zendesk.

Which software includes more/better features?

We've compared Realty Vs. Zendesk based on some of the most important and required CRM features.

Realty Lead Pro: We are still working to collect the list of features for Realty Lead Pro.

Zendesk: Customer Survey, Email Integration, Knowledge Base/FAQ, Multi-Site Support, Rules/Workflows.

Target customer size

Realty Lead Pro's typical customers include: SMBs, Zendesk is the tool for any company, big or small, that has to deal with a certain number of customers on daily basis and needs an evolving platform to facilitate this process.