Compare Reamaze and eSUB - Oct 2022

Shlomi LaviShlomi Lavi / Oct 05, 2022

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Bottom Line: Which is Better - Reamaze or eSUB?

eSUB is more expensive to implement (TCO) than Reamaze, and eSUB is rated higher (97/100) than Reamaze (80/100). eSUB offers users more features (17) than Reamaze (0).

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Reamaze Vs. eSUB

Reamaze: Reamaze is simplified cloud helpdesk for sites and apps. Designed from the ground up to fit the specific needs of agile businesses, Reamaze can be fully integrated and embedded into your site or app for rich and seamless support conversation management via email and social media, Livechat, and knowledge bases. Reamaze is the modern support app made...

eSUB: About 30 years ago eSUB originated as an off shoot of a consulting firm who represented Specialty Contractors to create construction claims for retroactive payment for work they had already performed. Managing project documents back then was inefficient, subject to mistakes and omissions. The familiar way was to manually update multiple programs...

Who is more expensive? Reamaze or eSUB?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Reamaze and eSUB.

Reamaze price starts at $29 per team member/month , On a scale between 1 to 10 Reamaze is rated 2, which is much lower than the average cost of Help Desk software. eSUB accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Reamaze is rated 2, which is much lower than the average cost of Help Desk software.

Bottom line: Reamaze cost is around the same cost of eSUB.

Which software includes more/better features?

We've compared Reamaze Vs. eSUB based on some of the most important and required Help Desk features.

Reamaze: We are still working to collect the list of features for Reamaze.

eSUB: Mobile Access, Telephone Customer Support, Web Hosted Solution, Document Management, Resource Management.

Target customer size

Reamaze's typical customers include: Small businesses and start ups, eSUB is specifically designed for subcontractors running a small and mid-size business.



Reamaze

ITQlick rating
(4.6/5)

starts at $29 per team member/month

Reamaze is a help desk, live chat, and integrated service software designed to enable businesses to manage customer conversations from multiple storefronts and deliver better customer service.

Categories: Customer Service, Help Desk, Data integration, Workflow Management.

eSUB

ITQlick rating
(4.5/5)

With eSUB you can create, manage, store and access all your construction documents and project management activities from one central location with no need to manually sync data; whether you’re at the office, i...

Categories: Construction, Construction Apps, Construction Project Scheduling, Electrician Apps, Web Based Construction.

Compare specifications

Compare features

Reamaze: 0 Features

We are working to collect the list of features

eSUB: 17 Features

Mobile Access
Telephone Customer Support
Web Hosted Solution
Document Management
Resource Management
Project Collaboration
Issue Management
Project Portfolio Management
Project Billing
Document Management
Change Orders
Document Management
Project Management
RFIs/Submittals
Scheduling
Construction
Time Tracking
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Reamaze
ITQlick rating
4.6/5
Score
80/100
Pricing
2/10
License pricing
$29 per team member/month
Functionality
5
Compare
eSUB
ITQlick rating
4.5/5
Score
97/100
Pricing
2.2/10
License pricing
Pricing not available
Functionality
32
Review
Freshdesk
ITQlick rating
4.5/5
Score
94/100
Pricing
2/10
License pricing
$15 per agent/month
Functionality
39
SolarWin...
ITQlick rating
5/5
Score
94/100
Pricing
4.2/10
License pricing
$19 per technician/month
Functionality
38
Zendesk
ITQlick rating
4.3/5
Score
92/100
Pricing
2/10
License pricing
$49 per agent/month
Functionality
48

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.