Shlomi Lavi / Jun 02, 2022We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
Request Tracker is more expensive to implement (TCO) than Zoho Support, and Zoho Support is rated higher (94/100) than Request Tracker (62/100). Zoho Support offers users more features (24) than Request Tracker (7). There is a clear winner in this case and it is Zoho Support!
Looking for the right Customer Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Best Practical Solutions, LLC: Best Practical was founded to deliver value to RT's established base of users by providing custom development and user support for RT. We are fully committed to supporting RT as an open source technology, while providing the quality development and support necessary to operations in commercial enterprises and corporations.
Zoho: Zoho.com offers a comprehensive suite of award-winning online business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software. To date, Zoho...
The real total cost of ownership (TCO) of Customer Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Request Tracker and Zoho Support.
Request Tracker price starts at $125 per feature/month , On a scale between 1 to 10 Request Tracker is rated 4, which is lower than the average cost of Customer Service software. Zoho Support price starts at $12 per user/month , When comparing Zoho Support to its competitors, the software is rated 2 - much lower than the average Customer Service software cost.
Bottom line: Request Tracker is more expensive than Zoho Support.
We've compared Request Tracker Vs. Zoho Support based on some of the most important and required Customer Service features.
Request Tracker: Email Integration, Incident / Request Management, LDAP/Active Directory Synchronization, Mobile Integration, Reporting, Self Service Portal, Support Ticket Tracking.
Zoho Support: Contract Management, Customer Survey, Email Integration, Incident / Request Management, Knowledge Base/FAQ.
Request Tracker is perfect for companies of all sizes, starting from Fortune 50 companies to large enterprises and government agencies. Zoho Support is best for all types of industries that are interested in an efficient way to manage the customer service and help desk.
starts at $125 per feature/month
Request Tracker is an issue tracking system that can help users with their help desk ticketing needs and manage workflow processes. The software is web-based and can be accessed from any internet-enabled device...
Compare Pricingstarts at $12 per user/month
Zoho Desk is a cloud-based help desk solution designed to cater to businesses of all sizes. Some of its core features include customer support portal, contract management, and report creation.
Compare Pricing| ITQlick Score: | 62/100 |
|---|---|
| ITQlick Rating: |
|
| Pricing: | 4/10 - average cost |
| Category: | Customer Service -> Request Tracker review |
| Company: | Best Practical Solutions, LLC |
| Pricing: | starts at $125 per feature/month |
| Typical customers: | SMBs |
| Platforms: | Desktop |
| Links: | Request Tracker review, Request Tracker pricing, Request Tracker alternatives |
| ITQlick Score: | 94/100 |
|---|---|
| ITQlick Rating: |
|
| Pricing: | 2/10 - low cost |
| Category: | Customer Service -> Zoho Support review |
| Company: | Zoho |
| Pricing: | starts at $12 per user/month |
| Typical customers: | Start up, Small business, Medium business, Large business |
| Platforms: | Desktop, Cloud |
| Links: | Zoho Support review, Zoho Support pricing, Zoho Support alternatives |
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.