Shlomi Lavi /
Aug 24, 2022
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Bottom Line: Which is Better - Restaurant Call Center or 8x8 Contact Center?
Restaurant Call Center is more expensive to implement (TCO) than 8x8 Contact Center, and 8x8 Contact Center is rated higher (93/100) than Restaurant Call Center (62/100). 8x8 Contact Center offers users more features (14) than Restaurant Call Center (0). There is a clear winner in this case and it is 8x8 Contact Center!
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
CallCenterDEx (ccdex) Vs. 8x8, INC
CallCenterDEx (ccdex): CallCenterDEx Suite is a collection of applications with reliable and effective communication tools, designed to help your call center provides a full range of superior quality, and cost-effective telemarketing services including appointment setting, lead generation, debt collections, voice broadcasting, telephone surveys, order taking, customer su...
8x8, INC: 8x8 delivers cloud-based business communications solutions that are affordable, easy to use, and incredibly advanced. We help small and medium businesses serve their customers better, work smarter and conduct business anywhere, anytime. From hosted VoIP business phone service to hosted contact centers to unified communications, our services are pro...
Who is more expensive? Restaurant Call Center or 8x8 Contact Center?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Restaurant Call Center and 8x8 Contact Center.
Restaurant Call Center price starts at $45 per month , On a scale between 1 to 10 Restaurant Call Center is rated 4, which is lower than the average cost of Call Center software. 8x8 Contact Center price starts at $15 per user/month , When comparing 8x8 Contact Center to its competitors, the software is rated 2 - much lower than the average Call Center software cost.
Bottom line: Restaurant Call Center is more expensive than 8x8 Contact Center.
Which software includes more/better features?
We've compared Restaurant Call Center Vs. 8x8 Contact Center based on some of the most important and required Call Center features.
Restaurant Call Center: We are still working to collect the list of features for Restaurant Call Center.
8x8 Contact Center: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Call Conferencing, Call Queue Management, Call Recording.
Target customer size
Restaurant Call Center's typical customers include: SMBs, 8x8 Virtual Contact Center is best for large enterprises, mid size businesses, and small businesses.