ReviewBuzz - Top Competitors (Jun 2022)

Shlomi Lavi / updated: Jun 22, 2022

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ReviewBuzz vs. Alternatives in 2023

ReviewBuzz competes with other Reputation Management systems like Birdeye, Reputation Studio, and Swell. We will compare these Reputation Management systems in some specific aspects below.

• Functionality: ReviewBuzz offers features like Review Requests, Review Management, Listing Page with Employee Profiles, etc. Compared to its alternatives, ReviewBuzz shares similar features like Engagement Tracking, Response Management, Social Media Monitoring, Negative Feedback Management, Surveys & Feedback, etc. Except for Swell, ReviewBuzz and its mentioned alternatives provide monitoring. Except for ReviewBuzz, the mentioned alternatives offer Customer Experience Management, Sentiment Analysis, and Performance Metrics. Except for Reputation Studio, ReviewBuzz and its mentioned alternatives provide Review Request.
  
  Birdeye and Reputation Studio provide keyword tracking, although ReviewBuzz and Swell do not. Except for Reputation Studio, ReviewBuzz and its mentioned alternatives provide review generation. Birdeye provides SEO Management, which the other mentioned alternatives do not. ReviewBuzz and Birdeye offer multi-channel management, whereas Reputation Studio and Swell do not.
• Customers/Industries: ReviewBuzz is designed for small to midsize home service businesses in the United States and Canada, with customers like Bradley Mechanical, Benjamin Franklin, Atomic Plumbing, etc. Compared to its mentioned alternatives, Birdeye targets businesses looking to build a strong online reputation fueled by customer feedback, boost ratings, and establish trust to acquire new customers. Birdeye has customers like 3 Day Blinds, Academy Mortage Corporation, American Pacific Mortage, etc.
  
  Reputation Studio serves enterprise brands receiving large amounts of customer reviews. Reputation Studio has customers like Reckitt, Vizio, Western Union, etc. Swell focuses on helping businesses with physical locations and that offer some type of reviewable service. Many customers using Swell are in Healthcare, Retail, Service, and Hospitality Industries. Swell has customers like Farber Center for Periodontics & Dental Implants, Kids Plus Pediatrics, Good News Pest Solutions, etc.
• Cost: ReviewBuzz starts at $199 per location per month billed annually or $249 monthly. The license cost information for Birdeye, Swell, and Reputation Studio is unavailable.
• Cloud-based/On-premise: ReviewBuzz and its mentioned alternatives are cloud-based.
• Popularity: ReviewBuzz is privately held and trusted by over 80,000 businesses. Birdeye is also privately held and trusted by 80,000+ local businesses and local brands.
• Scalability: ReviewBuzz can accommodate small businesses. Compared to its mentioned alternatives, Birdeye, Reputation Studio, and Swell can all scale their client from small to large enterprises.
• Support: ReviewBuzz offers Phone Support and Chat support channels. Compared to its mentioned alternatives, Email/Help Desk is provided by the mentioned alternatives except for ReviewBuzz. FAQs/forums and Knowledge Base are provided by Birdeye but are unavailable in the other mentioned alternatives. 24/7 (Live Rep) is provided by Birdeye and Swell but is unavailable in ReviewBuzz and Reputation Studio. Chat is provided by ReviewBuzz and its mentioned alternatives except for Reputation Studio.