Compare ReviewTrackers and SolarWinds Service Desk - Dec 2022

Shlomi LaviShlomi Lavi / Dec 11, 2022

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Bottom Line: Which is Better - ReviewTrackers or SolarWinds Service Desk?

ReviewTrackers is more expensive to implement (TCO) than SolarWinds Service Desk, and SolarWinds Service Desk is rated higher (94/100) than ReviewTrackers (80/100). SolarWinds Service Desk offers users more features (18) than ReviewTrackers (7). There is a clear winner in this case and it is SolarWinds Service Desk!

Looking for the right Reputation Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

ReviewTrackers Vs. Samanage

ReviewTrackers: ReviewTrackers is the award-winning customer feedback platform trusted by tens of thousands of business locations around the world. The software empowers clients by helping them efficiently manage their online reviews, build their business reputation, and understand their customers in ways that make a positive impact on their bottom line. ReviewTra...

Samanage: At Samanage, we work hard every day to deliver innovative SaaS-based IT management software. We create robust, easy to use solutions that help you save money and achieve value that was previously not available. We believe enterprise software can be sexy, easy to use, and as intuitive as Gmail or Facebook - that's the kind of experience you deser...

Who is more expensive? ReviewTrackers or SolarWinds?

The real total cost of ownership (TCO) of Reputation Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for ReviewTrackers and SolarWinds.

ReviewTrackers price starts at $119 per location/month , On a scale between 1 to 10 ReviewTrackers is rated 6, which is similar to the average cost of Reputation Management software. SolarWinds price starts at $19 per technician/month , When comparing SolarWinds to its competitors, the software is rated 4 - lower than the average Reputation Management software cost.

Bottom line: ReviewTrackers is more expensive than SolarWinds.

Which software includes more/better features?

We've compared ReviewTrackers Vs. SolarWinds Service Desk based on some of the most important and required Reputation Management features.

ReviewTrackers: Data Analysis Tools, Project Management, Communications, Fixed Asset Management, Contact Management, Content Management, Social Media Management.

SolarWinds: Asset Management, Billing and Invoicing, Change Management, Contract Management, Customer Survey.

Target customer size

ReviewTrackers's typical customers include: Small, medium and large size businesses, SolarWinds is ideal for all sizes of businesses that need to organize their IT assets and operations.



ReviewTrackers

ITQlick rating
(4.7/5)

starts at $119 per location/month

ReviewTrackers is a fast growing cloud-based Social Media Management software, it is designed to support small, medium and large size business. ReviewTrackers received a rating of 4.7 from ITQlick team. The sof...

Categories: Fixed Asset Management, Data Analysis Tools, Dashboards & KPIs, Communications.

SolarWinds Service Desk

ITQlick rating
(5/5)

starts at $19 per technician/month

SolarWinds Help-desk is cloud-based help-desk and customer service solution designed for businesses of any size. The solution features include change management, IT asset management and incident management and ...

Categories: Billing & Invoicing, Document Management, Banking CRM, Customer Loyalty, Feedback Management.

Compare specifications

Compare features

ReviewTrackers: 7 Features

Data Analysis Tools
Project Management
Communications
Fixed Asset Management
Contact Management
Content Management
Social Media Management

SolarWinds: 18 Features

Asset Management
Billing and Invoicing
Change Management
Contract Management
Customer Survey
Email Integration
Incident / Request Management
ITIL Compliant
Knowledge Base/FAQ
LDAP/Active Directory Synchronization
Mobile Integration
Multi-Site Support
Remote Control Access
Reporting
Rules/Workflows
Scheduling
Self Service Portal
Service Level Agreements
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
ReviewTrackers
ITQlick rating
4.7/5
Score
80/100
Pricing
6/10
License pricing
$119 per location/month
Functionality
23
Compare
SolarWin...
ITQlick rating
5/5
Score
94/100
Pricing
4.2/10
License pricing
$19 per technician/month
Functionality
38
Reputada
ITQlick rating
4.7/5
Score
87/100
Pricing
4.6/10
License pricing
$39 per month
Functionality
4
ReviewBuzz
ITQlick rating
4.2/5
Score
87/100
Pricing
5.6/10
License pricing
$199 per location/month
Functionality
4

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.